Technician Service

Brutus Lamour

Cell Phone: 713-***-****

E-Mail: *******@*****.***

Objective

To obtain a challenging position utilizing my experience and education with an opportunity for professional growth based on merit and performance.

Education

City College (CUNY) 1992 - 1995

Major- Architecture

Parsons School of Design (NY) 1995 - 1996

Graphic Design

Tomball College September 2003- June 2004

Professional Training- CISCO Networking

CEDIA Certified Professional EST II (Electronic Systems Technician)

Employment

Audio Video Experts - Houston, TX October 2010 - Present

Technician

• Install, testing and supporting AMX, Universal Remote, RTI, control systems.

• Provide training on installed systems

• Communicate with clients in a professional and courteous manner.

Service Live Contractor – Houston, TX May 2010 to October 2010

Contractor – Audio Video

Dish America - Houston, TX June 2004 to May 2010

Lead Technician

• Used problem-solving and technical skills to install satellite dishes and related equipment

• Evaluated job site to assess optimal placement of satellite dish and communicated with customers to review the installation process

• Provided customer education regarding system usage

• Managed the administrative processes including van inventory and appropriate documentation

• Ensured that the highest quality of service is provided to promote superior customer satisfaction

• Adhered to safety guidelines and requirements

General Fiber Communications – Houston, TX January 2003 - December 2004

Technician/ Quality Check Inspector for the following:

• High Speed Data including PC

• Telephony & Voice over IP

• HDTV, VOD, and PVR

• Core video and disconnects

• PC and network service calls

• Collections and retention

• Network integration

• Wireless & server configuration

• Network maintenance

Qualifications/Skills

• Knowledge of cable system plant

• Knowledge of materials needed to maintain system plant

• Knowledge of signal level and other troubleshooting devices

• Knowledge of radio procedures

• Knowledge of high end audio video receivers and projectors

• Good verbal, written and interpersonal communications

• Good mechanical aptitude

• Ability to organize materials, tools and equipment

• Ability to respond to a system outage quickly

• Microsoft Office

People Skills

• Thorough interaction with Clients to satisfy their requirements or support issues

• Ability to lead, motivate and effectively communicate with people at all levels.

• Detail Oriented

• Able to work in a fast-paced environment and multi-task oriented

• Friendly and outgoing; easy to work with.

References:

Mike Lipford- Phone: 832-***-****

Tony Talavera – Phone: 216-***-****

Contact this candidate