Customer Service High School

Patricia Ofori

**** ********* *******

Atlanta GA 30339

***********@*****.*** 404-***-****

Objective: To utilize my experience, skills and knowledge in the transaction quality and

efficiency in customer relations.

QUALIFICATIONS

• Excellent in the production and distribution of correspondence, management of material, maintenance of files, mail processing and data entry.

• Proficiency in executing banking processes, daily transaction reconciliation, sale of bank products, customer service.

• Good communication and customer relations; courteous and reliable.

Experience

2000-2012 FedexKinko's, Marietta, GA

Customer Service/shipping Specialist

• Responsible for in-store product advertising display

• Responsible for photocopying and identity card services.

• Ensure receipt of payment for incoming orders

• Inspect and approve out-going orders for quality and accuracy

• Prepare required documentation for FedEx shipments

• Schedule and ensure proper FedEx pickups

• Review FedEx Invoices

• Communicate with FedEx contacts

2006-2009 IBM South East Credit Union, Atlanta, GA

Bank Teller

• Made entries of transactions in the books of account

• Reconcile and deposited funds

• Informed customers about the bank products and provided them status data needed.

Also handled incoming calls during the busy work.

• Received cash and check deposits. Counted cash, examined checks, examined and validated deposit tickets and returned receipts to customers.

• Processed transactions accurately and efficiently in accordance with established policies. Balanced cash fund daily.

1998-1999 Tighitco Inc, Atlanta, GA

Warehouse.

• Metal Fabrication

• Molding insulation blanket

• Assemblies sheets metal component and assemblies

Light machining

• Assemblies of small plane part

1987-1998 GNTC( Ghana National Trading Company), Accra, Ghana

Head Seamstress / Embroidery Machine Operator

• Operate the Embroidery Machinery to create unique designs on cloth pieces

• Correct any errors in embroidery designs by making suitable changes to the configurations.

• Set up the colored threads for the machinery in appropriate sequence such that it produces the desired print

• Responsible to Construct and Alter unique African designed garments

Education

Osu Vocational Institute, Accra, Ghana

Art and Fashion Design.

Prester Manor High School, Wembley Park, London

COMPUTERS SKILLS

Microsoft Office (Excel, Word, PowerPoint, Access) and Adobe Photoshop.

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