Customer Service Supervisor

Rodnie Castro

Seeking opportunity to utilize my existing skills and experience within a stable organization that will allow inter-organizational growth and advancement. I am articulate, bilingual Spanish, detail oriented and adaptable.

Skills

• Customer Service Oriented

• ADP Software knowledgable

• Typing 45 wpm

• Experienced with Dealer specific finance, credit review and loan processing.

• Bookkeeping (Ap, AR)

• Windows Xp/Windows2000

• Heavy phone lines

• Bilingual Spanish

PROFESSIONAL EXPERIENCE_______________________________________________________

Financial Supervisor Rosemead, CA

Manheim Los Angeles 1996-2009

Handled a variety of roles and worked in various capacities ranging from reconditioning units and promotion into the Finance Office. As Financial Supervisor, I worked as the company’s liaison to the DMV, Ford Dealerships, Auditors, Internal departments for compliance, creating audit friendly environments, meeting compliance standards, handling all levels of accounts payables, accounts receivables, data entry , new account entry, due diligence for account verifications, process and review of loan applications, interacting with wholesale dealers, bilingual Spanish customer service, billing, collections, applications of cash, administrative support and time keeping. Skilled with ADP, Microsoft Office and multi-line reception. Handled training of new associates, coordination of temporary staff, creation of cross training programs and possessed the ability to fill in any department within finance unit.