Mechanical Engineer, IT Management & desktop support, Customer Service
Resume:
Wendell Holloway
*** ***** **** **., ******, AR *2032•501-***-****•*******@*****.***
Experience
July 2010 To March 2012 IBM / Navistar Conway, AR
IT Site Lead
* Install, troubleshoot, operating, testing, planning and configuring complex client information systems, products or networking systems/components.
* Integration and testing of hardware/software solutions.
* Management of live production systems and/or testing environment performing systems level configuration or analyzing business requirements to define, maintain and install computer systems, network applications/systems and workstation services.
* Develop test cases and scenarios, executes test scenarios, and validates test results with IBM and/or externally with customer.
* Establish processes and procedures related to customer operations.
* Involved in new or complex designs, layouts, products, devices, components, methods or procedures.
* Assist with improvement of technical procedures and/or business processes as they relate to customer operations.
* Technical assistance to management and team members.
* Lead interface with various network vendors, contractors, and IBM to client.
August 2006 To July 2010 IC Corporation / Navistar Conway, AR
Site IT Manager
* Plan, Organize, hire, train, direct and review IT support staff
* Project planning and implementation
* Contract negotiations with consultants, vendors for services and products
* Develop, manage IT expense and capital budgets to include shared services
* Direct support of PC’s, servers, network, phones, etc…
* Disaster Recovery
* Maintain inventory or IT equipment
* Conformance to Enterprise level standards and governance
* Monitor and provide IT services for critical facility issues
* Manage customer relationships and resolve issues
* Monitor performance of systems relating to customer expectations
* Conduct customer satisfaction survey
October 1996 to August 2006 IC Corporation / Navistar Conway, AR
Network Support Specialist
* Windows Administrator /Support
* Monitor, test, and troubleshoot hardware and software problems pertaining to LAN (NT server, 2000 Server, 2003 Server, Clustering and switches)
* Shop Floor Systems Support / Support, monitor, test, and troubleshoot hardware and software problems pertaining to shop floor production systems. (Engine Electronics Programming, Engine Diagnostic software, Tags & Labels, Warranty Data & CNC Applications)
* Desktop Software & Hardware / Support, monitor, test and troubleshoot hardware and software problems pertaining to Desktops (PC, printers, scanners, video monitor, software)
June 1992 to October 1996 IC Corporation / Navistar Conway, AR
Mechanical Engineer
* Research & Development / Design, Document and support production of new models
* Special Equipment / Design, Document and support production of special options.
August 1986 to June 1992 IC Corporation / Navistar Conway, AR
Design Drafter
* Drawing Maintenance / Create, Revise, and support production on part and assembly drawings.
* File maintenance / AutoCAD support, Novell Network securities and backups, restores.
September 1981 August 1986 SprayRite Helena, AR
Drafting Illustrator
* Parts Catalog / Create, Revise Isometric parts view and manufacturing drawings
* Sub-Assembly
* Shipping
Education
May 16, 1986 Phillips County Community College Helena, AR
Associate Degree
Industrial Maintenance / 3.32 GPA
May 14, 1981 Phillips County Community College Helena, AR
Associate Degree
Drafting Technology / 3.34 GPA
References
Reference are available on request
Experience Details
* Windows Server 2003 – Server administration; which includes trouble shooting issues, patching and installing applications that run on the Server 2003 environment. Maintain services which run on server. Create and maintain file shares using active directory global security group permissions.
* Windows Server 2000 Cluster – Server administration; which includes trouble shooting issues, patching and installing applications that run on the Server 2000 cluster environment. Maintain services which run on server. Create and maintain file shares using active directory global security group permissions. Cluster also contains SQL, File & Print Shares. Support of Image document writer app, Application Extender, running on cluster. Performed build of a second server 2000 cluster system, which supported shop floor apps collecting info from shop. These apps recorded info scanned by workers and results of diesel engine code programming which was stored in IBM DB2 system running on this server. Support of these shop floor apps required occasional searches and verification of data written to DB2 system using MS Access connected to DB2 system. Results were used for dealer warranty and field support.
* Current Involvement with IBM teams on installation of new servers with Server 2008 cluster and new SAN which includes new SAN switches.
* SAN – Maintain and support network storage connected to all servers on site.
* Systems Backup – Administrative experience with Backup Exec and Tivoli performing backups and restores. Vault movement of onsite tapes from library to offsite storage.
* Network – Worked closely with corporate network team on vlan upgrade which included replacement / installation of over 15 switches. Installation of over 20 wireless access points was part of this large project. All network equipment connected via copper over fiber backbone. Maintain connections to these switches utilizing Reflections and assigning vlan / descriptions as end user devices were moved around the facilities. Network consisted of a core center for server room with ten different buildings connected via fiber.
* Intermec Wireless Access Points – Support of these access points which were used with wireless Intermec scanners that collected shop floor data. Configure Intermec scanners and support application which collected the shop floor data. Instruction and training of shop floor personnel on these scanners.
* LXE VX5 wireless lift mount devices – Support of lift mount devices which ran Business ERP for material movement from warehouses to shop floor drop zones. Embedded Windows XP.
* Avaya Defintiy Release 1.5.04 & Audix Phone System – Maintain internal system, performed configuration of subscribers and update as personnel changes required. Performed backups for restore point. Major changes to personnel moves maintained via export of data, and then modifications utilizing spreadsheet were imported back into phone switch.
* Cellular Devices – Support and configure cell phones connectivity to corporate Blackberry Exchange Server. Worked with carriers in ordering new devices and replacements.
* Printers / Plotters / Multifunctional Devices – Create print queues, troubleshoot all printing issues related to windows environment. Worked closely with UNIX administrators in establishing printer queues for business ERP systems which included Intermec thermal transfer label printers.
* Performed study of printing usage which reduced associated cost by utilizing lease agreement of multifunctional devices. Have worked with both Ricoh / Lanier & Konica Minolta leases.
* CNC Shop Floor Software – Installation and configuration of software utilized for code translation of geometry used for production piece parts. SmartCam, SigmaNest, ProCam, & NC Express were the software packages used.
* AutoCAD Network Install – Installation and support of AutoCAD 2006 on over fifty machines. Have experience with support from earlier versions of AutoCAD. Upgrade from AutoCAD 2000 to AutoCAD 2002 performed on network installation.
* Desktops – Experience includes building and maintaining Windows OS from 3.1 to Windows 7.
* Technical Writing – Documentation / training material for software installs and new hires in IT. Business Recovery documentation for disaster recovery.
* Administrative Task – Hiring and staffing IT dept, working with expenses and capital budgets, corporate allocations, service contracts, Incident management, project planning & implementation, Asset control, data preservation, customer surveys / response follow up & implementation to enhance customer satisfaction.
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