Customer Service Data Entry

Lucia Torres

***** **-** * #*** ~ San Antonio, TX 78230 ~ Cell 210-***-**** ~ *************@*****.***

Objective

To secure a challenging position that allows me to contribute my customer services, data entry experience, and other sales related office support and computer skills.

Education

St. Philip's College, San Antonio, TX

• Marketable Skills Achievement Certificate Data Entry Specialist December 2008

• Intro to Microsoft Office Specialist Certificate May 2010

• Administrative Assistant Associate’s Degree May 2010

• GPA 3.3

• Began classes for my Criminal Justice Bachelor’s Degree 2010 to present

Gary Job Corps, San Marcos, TX

• Certified in Business Office Technology July 2007

• Completed Microsoft Office Specialist Training

• Obtained my Microsoft Office Specialist certification on Word 2003

Tom C. Clark High School

• Obtained High School Diploma June 2006

Related Experience

Gary Job Corps, San Marcos, TX.

Assistant & Secretary August 2007

• Perform daily office work

• Assisted students on how to use a computer

• Help students how to use Microsoft Word, Excel, PowerPoint, Access, and Outlook.

• Help the Instructor with filing, copying, printing, and doing projects on the computer.

• I was honored Student of the month with San Marcos Lion’s Club.

• Also have secretary experience for 6 months working with counselors.

Texas Park & Wildlife, Austin, TX

Training/Assisting 2006-2007

• Worked with their Law Enforcement Division doing clerical support duties

• Filing records, alphabetizing, sorting, stapling letters, stuffing envelopes and other duties as assigned.

• Typed letters in Word 2000 for boat registration and license, also filed, and sorted documents.

Work Experience

Contact Us Teleservices, San Antonio, TX Oct 2011-present

Customer Service/Bank Representative for BBVA Compass Bank

• Answering incoming phone calls

• Data Entry

• Answering customer questions based on their accounts

• Notating accounts and doing maintenance on accounts

• Transfer to alternate departments

• Closing accounts and verifying information

Allied Barton Security Services, San Antonio, TX

Security Officer June 2009 to Oct 2011

• Written reports daily

• Verified employees and vendors entering assigned site

• Patrolled property every hour

St. Philip’s College, San Antonio, TX

Administrative Clerk

Business Information Solutions 2007- 2010

• Perform daily work by answering incoming phone calls

• Multi-tasking by filing, copying, printing

• Projects using Microsoft Word, Excel, and PowerPoint 2007

• Data Entry

Other Skills

Bilingual Spanish/English (speak, read, and write)

Experience with Word, Excel, PowerPoint 2007

Experience in handling confidential paperwork

67 WPM

10 key by touch

Contact this candidate