Customer Service Administrative Assistant

To whom it may concern,

I’m excited to see your job posting because I am enthusiastic about customer/patient care and ready to start my career. I have great customer service, organization, and problem solving skills. With your help I’m ready to start my journey today.

I recently graduated from Everest College’s Medical Administrative Program where I completed my externship at Branch Family Institute. While there I learned how to provide excellent customer service while greeting patients and answering phone calls. I scheduled and confirmed patient appointments as well as verified insurances. I am excited about starting my career and learning more.

Previously I worked at the Museum of Science and Industry as a Customer Service Guide. I worked there for 8 years. I would greet and check in guests as well as giving excellent customer service. I know that I can bring the skills I learned from the Museum to your office.

I have attached my resume for your review. Thank you for your time and consideration. I can be contacted at 773-***-**** or my email at **********@***.***.

Best Regards,

Monique Powell

MONIQUE POWELL

1660 Harbor Avenue Calumet City, IL 60409

Email: **********@***.*** Phone: 773-***-****

Summary:

• Enthusiastic, motivated, Medical Administrative Assistant who can adapt to any situation

• Outstanding people skills combined with patient care

• Excellent critical thinking, problem solving, and organizational skills

Certifications

& Trainings:

• CPR Certified, American Heart Association, Issued 2011

• HIPAA Trained

• OSHA Trained

Education:

Medical Administrative Assistant, Diploma Merrionette Park, IL

Everest College 2012

Computer Skills:

• Microsoft Word

• Microsoft Excel

• Typing 40 wpm • Office Computation

• Basic Troubleshooting

• ICD-9 Coding

Administrative Skills:

• Patient Care

• Front Desk Reception

• Appointment Scheduling • Filing

• Vitals

• Scheduling

Work Experience:

The Branch Family Institute Chicago, IL

Medical Administrative Assistant (externship) 2012

• Filing, typing, and answering phone calls.

• Called insurance companies for authorization.

• Conducted electronic billing and billing with the CMS 1500 Forms.

Museum of Science & Industry Chicago, IL Customer Service Guide 2003-2011

• Greeted and processed guests

• Gave personal attention and used teamwork when providing customer service

• Provided guests with assistance during the check-in process

• Provided important information on exhibits while maintaining a smile

References available upon request

Contact this candidate