GLEN PATTERSON
Phone: 901-***-**** Southaven, MS 38672
Email: tt52ya@r.postjobfree.com
Director of Operations / Distribution Center Manager/ Quality Management
EDUCATION
MBA with concentration in Change Management and Continuous Improvement
University of Memphis; Memphis, Tennessee
BBA in Marketing Management
University of Memphis; Memphis, Tennessee
Lean Six Sigma Certified
Villanova University
SKILLS AND ABILITIES
Directing and managing multi-site
inventories Cost and waste reduction
Lean Six Sigma experience
Creating and implementing innovative process improvement programs
Implementing Change Management Strategies Communicating and working with diverse individuals and groups
Envisioning, setting, and achieving goals
Presenting new and innovative approaches to operations and supply chain management.
Identifying, analyzing and resolving supply chain and team problems Building business relationships and teams
Microsoft 2007 Office Proficient
Exceeding customer needs/expectations
Training, mentoring, and performance
coaching
QUALIFICATIONS
An adaptable, creative, knowledgeable, reliable, hardworking and customer-focused leader with progressive management experience in supply chain, logistics, process improvement, and inventory management with accomplishment in:
Distribution management and
team leadership Complex data gathering and analysis
CTPAT Implementation/Compliance
Creative problem-solving Crisis management and resolution
Customer care and satisfaction Resource planning and utilization
New business and program development Process Improvement
ISO Environment Experience Full P&L responsibility
EXPERIENCE
Operations Manager/Quality Assurance Manager- Whitmor – Southaven, MS
Responsibilities included establishing Operations Management and Quality Initiatives to ensure vendor and customer standards compliance. Created QMS from ground up to ensure company Quality standards are met. Over past 2 years reduced defective rates from Chinese vendors on A inventory items by 10% on average.
Distribution Manager- The Jordan Company – Memphis, TN
Managed three functional areas: fleet/distribution, finished goods inventory/ shipping, and recycling of salvageable materials with total budget responsibilities in excess of $1M annually
General Manager of Distribution Center- Textron Fastening Systems - Memphis, TN
Lead team of 20+ associates, including 5 direct reports to maintain high parts inventory and logistics management standards to meet need of major customers including Mercedes-Benz and other Mid-South manufacturers.
Asst. Traffic Manager/ Distributor Support Specialist- National Safety Associates - Memphis, TN
Provided administrative and support services to 100+ distributor network. Developed inventory control and logistics strategies that supported domestic and international operation