Customer Support Technician
Resume:
Dearborn Heights MI
Edward Przebienda
Qualifications Summary
IT solutions professional experienced at working in customer service and network engineering for companies who provide services for residential and business clients. Trustworthy, dependable and discreet individual who is committed to superior customer service. Confident and precise in communicating with individuals at all levels. Efficient, resourceful and detail-oriented in completing projects while capable at multi-tasking effectively. Qualifications include:
• Customer Service and relations
• Word processing and data entry (40 wpm)
• Microsoft Office Suite
• End-user Microsoft OS certified
• Microsoft Server 2003
• SQL and Oracle data base querying
• Cisco networking systems including VoIP
• Unix OS
• PC hardware troubleshooting and repairing
• Independent studies of Visual C++, HTML and Fortrant
Experience Highlights
Customer Service Technical Support
• Performed technical support for residential to medium business networks. Wired, installed, setup and configured Microsoft Server 2003 for IT solution company clients including business server for Downriver PC repair.
• Troubleshoot network connection problems for various clients with residential networks including establishing wireless connection and securing residential network.
• Handled PA system project for newly built medical clinic for Compeople in addition to wiring system and ensuring system to be controlled through clinic server.
Administrative support
• Assisted in Temple Beth El network expansion and connection to off-site servers for Compeople.
• Assisted in setup and configuration of Active directory and user accounts for medical clinic through Compeople.
• Refresh PNC bank branch networks for complete system upgrades
Hardware Technical Support
• Troubleshot, repaired and refurbished PC systems for TBF computing
• Built custom PC systems for various clients for Downriver PC repair
• Troubleshot various client PC systems whether desktop or notebook in addition to suggesting efficient solutions for customer needs
Employement History
• Owner: Get I.T. Fixed, Dearborn Heights, MI: Feb 2010 - present
• PC Tech: TBF Computing, Marietta, GA: May 2011 - Oct 2011
• IT Specialist: Downriver PC Repair, Wyandotte, MI: Oct 2008 - Feb 2010
• IT Specialist Intern: Compeople, Farmington Hills, MI: Jun 2007 - Oct 2007
• Grill Chef: Red Lobster, Dearborn, MI: Mar 2004 - Oct 2008
Education
Baker College, Allen Park, MI
• Associate of Computer Science and Network Engineering, December 2008
• Bachelor of Information Technology Security, Anticipated Graduation date: June 2012
• MCP certified
Contact this candidate