Administrative Assistant Customer Service

Julie Fitzgerald

Address: *** *. **** *. **** B. Lehi, UT 84043

Phone: 801-***-****

Email: *************@***.***

Summary

Over the past 24 years I have worked for several major companies including WordPerfect, Utah Valley University and McKesson Corporation. I have served as an administrative assistant, office manager, account manager and sales I have a B.A. in European Studies and a license in Esthiology where I gained knowledge and skills in wellness and nutrition of skin diseases and disorders, aromatherapy of essential plant and flower oils. I have excellent experience with Microsoft Suite, all office equipment and company computer software programs. I have written articles for the newspaper and SEO articles for a local marketing company. I have good ability in writing and I am known as being supportive, kind, thoughtful and dependable by my peers.

Technologies

Type 75 wpm

Ten Key

Microsoft Suite

QuickBooks

Computer and Internet literate

Windows 95/98/2000/XP OS

SAP

3270/AS400

h

Professional Experience

McKesson Corporation, Salt Lake City, UT (2007 – 2009)

The nation’s largest and oldest health care services company

Sales Administrator (2007 – 2009)

Provided administrative and clerical support for VP of Sales and territory account managers. I made weekly telephone calls for assigned Arizona hospital and clinic pharmacies on behalf of the territory manager. Recorded sales calls in Salesforce.com. I assisted with their delivery and pharmaceutical issues and inquiries.

· Setup and loaded new accounts in client database. Gathered all necessary documentation such as DEA, state pharmacy license, tax exemption or resale documents and controlled substance monitoring program compliance papers.

· Actively interacted with distribution center management, credit/inventory/operations departments on behalf of customers.

· Set up and maintained files, provided employees with office supplies, prepared and sorted mail, performed word-processing assignments, proofread, and researched and compiled special reports. I would run quarterly business reports for all territory managers and their accounts. Information was gathered and sent to the clients electronically or in a report cover form.

· Operated automated office equipment and utilized software.

· Assisted in the preparation of reports, graphs, and presentations using spreadsheet, graphic software, and/ or database applications.

· Coordinated special projects and department activities.

Account Manager (2007- 2008)

Provided excellent customer service to the Navajo Nations of northern Arizona’s government hospital pharmacies and clinics.

· Ensured customer satisfaction and customer retention through consistent, productive account calls.

· Liaison between pharmacies and distribution center.

· Learned about all new technical applications, products, programs, and services available to customers in the territory and for applying or utilizing them whenever appropriate or timely. Installed Mobile Managers for Tuba City and Chinle hospital pharmacies.

· Participated in sales team presentations where appropriate to further enhance business growth opportunities, improve selling skills, and gain knowledge about the customer base.

3-Day Blinds, American Fork, UT

Showroom Consultant (2006 – 2007)

Ensured efficient and accurate service to clients.

· Understand client’s needs and educate them on products.

· Built positive credible relationships by providing a valuable service by going to a place of residence and repairing their blinds.

· Created quotes and did in-home measurements.

· Processed and managed invoices and customer accounts including processing payments

· Received shipments

· Repaired blinds

Closets & Cabinets, Etc., West Jordan, UT

Office Manager (2004- 2006)

· Managed sales invoices, accounts payable and receivable

· Managed bank and vendor accounts

· Maintained professional relationship with company president, contractors, clients, and mill manager and sales representatives.

Browz Group, Draper, UT

Administrative Assistant (2003 – 2004)

· Prepared PowerPoint presentations

· Maintained Excel spreadsheets and database

· Supported and assisted sales representatives

· Scheduled appointments and coordinated all corporate travel

· Managed outgoing and incoming mail

· Managed multiple phone lines

· Managed office supplies for the company

· Client and customer support

Mountain Alarm, Salt Lake City, UT

Administrative Assistant (2002-2003)

· Managed a variety of projects for sales representatives and management

· Researched United States security and fire alarm system requirements

· Managed multi line phone system

· Excellent customer service

· Created alarm system quotes for clients

· Offered support to various departments as needed

Chipping Electric, Salt Lake City, UT

Administrative Assistant (2001-2002)

· Managed employee payroll

· Managed employee health insurance and benefits

· Excellent customer service

· Maintained company credit card transactions and reconciliations

· Accounts payable and receivable

· Maintained and organized company file system

· Compiled bids for construction jobs

· Managed multi-phone lines.

Mountainland Applied Technology College, Provo, UT

Administrative Assistant (1992-1995)

· Responsible for enrollment of students in the non-credited/short term training courses.

· Organized and prepared the Pilot Escort and Flagging certification courses

· Worked directly with the state agency office

· Operated multi-line telephone system

Word Perfect Corporation, Orem, UT

Swedish Documentation Editor (1991)

· Galley Edited

· Captured screens and tested Help systems for WordPerfect Sweden’s Office 4.0

· Worked directly with the Swedish offices of WordPerfect

EDUCATION

Aveda Institute, Minneapolis, Minnesota, Graduated 2004

Esthetician Certificate and License – Estiology

Honor Graduate

Aveda Institute Student Wellness Show Fall 2004

Brigham Young University, Provo, Utah, Graduated 1989

Bachelors of Arts European Studies

Internship at Star Center, Stockholm, Sweden

Contact this candidate