Administrative Assistant
Resume:
NATASHA RENDON
***** ******** **** ********* #***, Agoura Hills, California 91301
tsw56i@r.postjobfree.com
QUALIFICATIONS PROFILE
Passionate in achieving organizational success, contributing immediately to corporate financial goals and objectives
Dynamic, customer-driven, and hardworking professional, offering broad-based experience in administrative support, customer service, administration, training, and business operations. Expert at establishing professional relationships with customers, colleagues, and executives while maximizing business opportunities. Equipped with proven ability in supervising and training employees, executing regulatory compliance and standards, and developing innovative solutions to increase reliability and improve productivity. Proactive leader, strategy developer, and communicator, with well-defined communication skills and powerful organization, management, problem-solving, and analytical aptitude.
CORE COMPETENCIES
Administrative/General Management
Customer Service and Relations
Strategic Planning and Implementation
Growth and Development Impacts Training and Development
Core Business Processes
Rapid Conflict Resolution
Cross-Functional Leadership and Team Building
PROFESSIONAL EXPERIENCE
ANIMAL CARE SPECIALIST | Westlake Village Animal Hospital, Westlake Village, CA | 2010–Present
Assume full accountability in scheduling appointments, dealing with client problems, receiving payments and discharging clients, and overseeing the opening and closing of money and computer procedures. Participate in weekly meetings with the doctors to inform operational status of the front office; discuss new procedures and concerns to the staff. Take and process orders from current customers and sell numerous products to clients.
NOTABLE ACHIEVEMENTS:
- Commended as the number 1 Salesperson of the Year for selling the most in the "platinum paws" programs of the institution.
- Contributed in the county wide success for ranking number 1 hospital for two years in a row in Ventura County, with recognition as the largest state of the art, full-service veterinary hospital; successfully made it possible for the hospital to win Ventura County star’s Best Vet Hospital for two years in a row.
- Facilitated the implementation of a yearly wellness program with an all-inclusive package to keep clients coming back all year long.
- Contributed strategic insights in transitioning the hospital to operate 24 hours.
- Efficiently assisted in implementing a shelter and rescue program which offered a free first examination to all rescued pets resulting to numerous new businesses.
- Rendered key assistance in gaining over a million of sales annually by building and maintaining client retention.
CUSTOMER CARE REPRESENTATIVE | The Barkley Pet Hotel & Day Spa, Westlake Village, CA | 2010–2011
Proactively scheduled room reservations and went over hotel amenities with key clients; provided two tours daily showing the hotel.
NOTABLE ACHIEVEMENTS:
- Played a vital role in filming a reality show and serving as one of the cast, proficiently handling the staff organization, as well as preparation of the hotel for the daily shoot.
- Noted as one of the two persons allowed to proactively handle celebrity clients when they come in.
CUSTOMER CARE REPRESENTATIVE/CLAIMS ADJUSTER | Veterinary Pet Insurance, Brea, CA | 2006–2009
Answered and settled heavy call volume, as well as call requests for products and service; initiated key discussions on routine claim processes and status of claims submitted through medical terminology.
NOTABLE ACHIEVEMENTS:
- Took instrumental role as key member of a five-person project team responsible in the development of new policy plans at Veterinary Pet Insurance; oversaw vision, long range plans, and introduction of innovative care protocols.
- Handled the preparation and processing of correspondences, as well as the achievement of policyholder needs to ensure full satisfaction.
- Skillfully responded to the implementation of commonly used concepts, practices, and procedures within the Customer Care Department.
- Effectively advised medical providers, claimants, and all other professionals regarding the rules, procedures, policies, and laws in the insurance program.
- Utilized computer database, along with other software applications in acquiring information for policyholders.
RECEPTIONIST/ANIMAL TECHNICIAN | Corona Animal Hospital, Corona, CA | 2007–2008
Accurately obtained and recorded patient case histories. Functioned as primary assistant in diagnostic, medical and surgical procedures, along with recovery.
NOTABLE ACHIEVEMENTS:
- Maintained direct involvement with account representatives in ordering materials as well as in pharmaceuticals and laboratory work.
- Upheld constant communication with all parties for prompt resolution of any management and scheduling issues, technical concerns, and/or emergencies.
CUSTOMER SERVICE ASSISTANT | Paul’s TV, La Habra, CA | 2003–2006
Carried out administrative tasks, which included creating and maintaining files under record keeping systems, evaluating yearly sales reports, providing memorandums, and designing key objectives for upcoming years. Proactively consulted with customers regarding their product/service needs or wants.
VACATION PLANNER | Disneyland, Anaheim, CA | 2001–2006
Sold admission tickets to the general public over the counter, through mail order, and telephone reservation.
INTERN | Katella Animal Clinic, Anaheim, CA | 2003–2004
INTERN | VCA All-Care Animal Referral Center, Fountain Valley, CA | 2001–2003
Rendered expert assistance on diagnostic medical and surgical procedures for animals. Efficiently provided specialized nursing care in the center’s Intensive Care Unit (ICU).
EDUCATION
BACHELOR OF SCIENCE IN ANIMAL SCIENCE PRE-VETERINARY MEDICINE: 2007
California State Polytechnic University, Pomona | Pomona, CA
Dean’s List | Agriculture Ambassador
COURSEWORK IN GENERAL EDUCATION: 2002
San Diego State University | San Diego, CA
CERTIFICATION
Human and Animal Cardiopulmonary Resuscitation (CPR) Certification - Valid Until Jul 2013
TRAINING
Exotic Animal Training and Management Program (Dean’s List) | Moorpark College, Moorpark, CA | 2010
Franklin Covey’s Seven Habits of Highly Effective People | 2010
Courses in Veterinary Medicine, Exotic Animal Management, Zoo Skills, Business Practices, and Communication
ACTIVITIES
Member, Animal Behavioral Management Alliance
Volunteer, America’s Teaching Zoo | Animal Care Volunteer, Los Angeles Zoo
Volunteer, Ronald McDonald House | Executive Board and Acting Member, Pre-Veterinary Medical Students Club
TECHNICAL ACUMEN
Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) | Macintosh Operating System
Keynote | IDEXX Cornerstone | AVImark | Internet Applications
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