Collection, customer service, credit manager

Angela Harrison

***** ********** **.

Houston, TX 77042

***********@*****.***

Primary Phone: 310-***-****

Secondary Phone: 832-***-****

OBJECTIVE: I have worked in the collections field for over 7 years. I have worked with credit card collections, commercial collections, medical, collections as well as auto collections. I have experienced lots of situations that have been stressful, but I have been able to maintain control at all times. I work well under pressure as well as a team player. I know what is expected of me as an employee and as a customer service rep. I love a challenge as well as look forward to one, I am a problem solver that not always has the answer, but will go to extreme lengths to find one.

My ideal job would be both fun and serious at the same time. It will be a challenge. It will have goals that I can set and obtain. I will be comfortable in this environment yet, still be aware that I am at work and I am there to perform a duty. I will also have team players that are there to work as a team and understand that we may not always win, but we still must not blame one another just worker harder as one!

Date of Availability: Immediately

My ideal company will have flexibility for me to grow within the company, and allow me to express my views as an employee. This company will encourage their employees to do well within as well as interact with their employee's to make sure that all is well. This company will make decisions that will benefit everyone.

EXPERIENCE:

Auto Finance Collector

Employer: Westlake Financial Services

Dates: 11/2007 to 03/2009

Duties: I collected on past due auto loans from 30 days to 60 days delinquent. I reviewed and submitted vehicles for repossession, made payment arrangements, refinanced loans, and skipped traced as well. I reinstated customers in order that they were able to retain their vehicles once unit was repossessed. I also made outbound calls as well as receiving inbound calls. I was a top collector on a monthly basis at Westlake Financial Services.

Collections Representative

Employer: Cash Call, Fountain Valley, CA

Dates: 9/2005 to 10/2006

Duties: I collected on past due cash loans. I set payment arrangements for customers, offered deferments, performed light skip tracing as well as ran field chases for seriously delinquent accounts. Worked on accounts from 1 to 60 days past due.

Auto Finance Collector

Employer: Mitsubishi, Cypress, CA

Dates: 6/2004 to 3/2005

Duties: I collected on auto loans 5 days to 120 days delinquent, worked on auto dialer making, taking inbound calls and made manual calls. Offered extensions and deferments reviewed accounts for further collection action, made payment arrangements, ran field chases for seriously delinquent.

REFERENCES:

Chikia Rose, San Bernardino High School

Phone Number: 909-***-****

Reference Type: Professional

Dynika Easley, University of Phoenix

Phone Number:909-***-****

Reference Type: Professional

ADDITIONAL INFORMATION: 45 wpm, 12 lines phone fax, I have experience in Microsoft word, excel, and skip tracing (Accurint, Insight, Fast Data, etc ) as well as other skip tracing tools.

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