Customer Service Manager
Resume:
SHAWN W. FREDRICK
Dripping Springs, TX. 78620
****************@*****.***
PROFESSIONAL EXPERIENCE:
Austin Staffing,Inc.
Staffing Manager (lay-off)
• Sourced candidates for open employment positions including IT, engineering, marketing and pharmaceutical research
• Posted ads on job boards, online sources and business chamber of commerce sites.
• Cold called candidates and referrals and created candidate pipelines as needed and maintained candidate database.
• Used internal database for candidate tracking, interview and hiring process.
• Conducted candidate interviews over the phone and in person interviews.
• Presented candidates to clients.
• Coordinated interviews for candidates.
• Negotiated formal job offers including full time, temporary and temp to hire opportunities.
• Coordinated on-boarding for candidates including drug testing, background checks, new hire paperwork and facilitated first day meeting arrangements.
Evolv
03/2011-04/2011
On-Site Recruiter for Harte-Hanks (contract)
• Sourced candidates for open employment positions including help desk, customer service and sales.
• Posted ads on job boards, online sources and business chamber of commerce sites.
• Interfaced with specific technical schools to post ads and source candidates.
• Cold called candidates and referrals and created candidate pipelines as needed and maintained candidate list.
• Used internal database for candidate tracking, interview and hiring process.
• Conducted candidate interviews over the phone and in person interviews.
• Presented candidates to clients.
• Coordinated interviews for candidates.
• Negotiated formal job offers.
• Coordinated on-boarding for candidates including drug testing, background checks, new hire paperwork and facilitated first day meeting arrangements.
Time Warner Cable (Austin, TX.)
10/2009-12/2009
Recruiter (contract)
• Source candidates for open employment positions including help desk, customer service, installation technicians and managers.
• Coordinated with technical schools regarding potential openings and pipelining new candidates.
• Conduct candidate interviews and recommend candidates to hiring managers.
• Coordinated required testing and scheduling of tests with candidates and other internal employees. Testing was required for all candidates.
• Used internal database for candidate tracking, interview and hiring process.
• Scheduled interviews for candidates with the appropriate hiring managers.
• Extended formal job offers for full time opportunities.
• Coordinated with other HR employees for onboarding process.
Progressive IT (Dallas, TX.)
01/2008-06/2009
Recruiter
• Sourced candidates for open employment positions including help desk, customer service, developers (web, java, SQL), system and network administrators, project managers, accounts receivable and accounts payable.
• Posted ads at job boards, online sources and business chamber of commerce sites.
• Interfaced with specific technical schools to post ads and source candidates.
• Cold called candidates and referrals and created candidate pipelines as needed and maintained candidate “hotlist”.
• Used internal database for candidate tracking, interview and hiring process.
• Conducted candidate interviews over the phone and in person interviews.
• Presented candidates to clients.
• Coordinated interviews for candidates.
• Negotiated formal job offers including full time, temporary and temp to hire opportunities.
• Coordinated on-boarding for candidates including drug testing, background checks, new hire paperwork and facilitated first day meeting arrangements.
North Texas Job Corp (McKinney, TX.)
10/2007- 01/2008 (temp)
Career Prep. Instructor
• Teach career counseling classes.
• Instruct students in professional conduct.
• Teach students how to write professional correspondences.
• Show students how to look for jobs.
• Teach interviewing skills.
• Teach Wellness classes.
• Teach IT classes.
Cottonwood Financial (Irving, TX.)
11/2006 - 04/ 2007
Operations Team
• Resolve all issues involving financial transactions that cannot be handled by store personnel.
• Process daily financial reports.
• Responsible for opening new stores, including set up, marketing and day to day operations.
• Handle logistics for new store openings, ensuring that all proper documents and supplies are shipped to the store.
• Fill in for any store personnel or District Manager as needed.
• Schedule Ops Team members for irregular shifts.
• Update policies and procedures for the Operations Team and store manuals.
• Interview, hire and train new store managers.
Innovative Staffing (Dallas, TX.)
03/2006- 10/2006 (Layoff)
Corporate Recruiter
• Sourced candidates for open employment positions including help desk, customer service, developers, and system and network administrators, project managers.
• Posted ads at job boards, online sources.
• Interfaced with specific technical schools to post ads and source candidates.
• Cold called candidates and referrals and created candidate pipelines as needed and maintained candidate “hotlist”.
• Used internal database for candidate tracking, interview and hiring process.
• Conducted candidate interviews over the phone and in person interviews.
• Coordinated required testing and scheduling of tests with candidates for high volume role.
• Presented candidates to clients.
• Coordinated interviews for candidates.
• Negotiated formal job offers including full time, temporary and temp to hire opportunities.
• Coordinated on-boarding for candidates including drug testing, background checks, new hire paperwork and facilitated first day meeting arrangements.
HBS Systems (Richardson, TX.)
11/2005-01/2006 (Layoff)
Customer Support
• Receive inbound calls from customers.
• Tech support for accounting software.
Ford Motor Credit (Irving, TX.)
02/2004 -11/2005
Customer Service Representative
• Initiated collection calls.
• Posted updates to accounts.
• Received and administered inbound calls.
• Analyzed accounts without accurate contact information.
• Initiated first level skip tracing on delinquent accounts.
EDUCATION
Master of Science, University of Southern Mississippi
Emphasis - Sports Management
December 2001
Bachelor of Science, University of Southern Mississippi
Major - Sports Management and Coaching
Minor - Business Administration
December 1999
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