Customer Service Sales
Resume:
Amy E. Hill
**** ******** ***, ****, ** *****;
************@*****.***
Objective: I am a self motivated individual looking to further expand my career in a fast paced business office, with goals of continuing with supervisory responsibilities. I possess superior organizational skills, and have a diverse background of all aspects of the work place. My courteous and professional attitude lends to a well balanced employee that would be suited for a leadership role.
Experience Summary: More than 15 years office experience of which 9 years were working with all aspects of loan operations to include preparation of new and renewal loan documents; data entry; oral and written communications with internal and external members of numerous offices as well as interaction with the general public; assisting with front desk responsibilities to include receptionist tasks; organizing and collating a number of reports and training materials for distribution to trainees; knowledge of Microsoft Office software; customer service oriented as shown throughout career.
Experience Detail:
Sept. 2009 – Present
Florida Default Law Group, Tampa, Florida
Foreclosure Specialist/Team Lead
Located and reviewed recorded Certificate of Titles for accuracy in vesting
Uploaded recorded documentation to the client through internet system and/or email
Closed foreclosure files upon completion of process
Prepared pleading packages for attorney signature
Investigated and created Client Contact information
Monitor Client System message
Researched files to find possible resolutions
Served as a contact for clients for escalated matters
Proposed plans to upper management to initiate collection of fees for deeds
Attended training classes for a variety of functions
Delegated work from in coming requests from clients
Acted as a work flow coordinator to ensure all aspects of the department were current
Assisted with establishing written procedures for all functions performed in Post Sales
Completed productivity reports for supervisor’s use
Approved time logs for team members
Approved requested time off for team members
Updated and kept time off calendar updated for team
Trained new hires and existing performers
Coordinated and assisted with training and transitioning to new office structure
Coached team through their uncertainties
August, 2004-Sept, 2009
Pasco County School Board
Pine View Middle School / District Office
Land O’Lakes, Florida
Secretary III, Data Entry Operator / Help Desk/Trainer
Work with parents in regards to the eSembler Grade book
Answer telephone inquiries from various Pasco County employees in regards to the TERMS Data Base
Conduct training sessions for employees in various areas of the TERMS Data Base
Update and maintain training material and hand outs
Enter all data relating to new enrollment as well as updated information for current membership
Assist teachers and other co-workers with student information
Prepare reports for Administration
Assist Administration with confidential material relating to student and family matters
Assist Administration with Master Schedule and accurate student schedules
Balanced class room numbers with consistency to Class Size Amendment
Review reports for school accuracy for FTE reporting
Front desk, telephone and visitor responsibilities at Pine View Middle School
Organize and schedule Parent / Teacher Conferences
Publication of monthly newsletter
Back-up for absent employees (Principal’s Secretary, Guidance, Clinic, Substitute Teacher, Registrar, etc.)
Feb, 2002 – June, 2006
All Sports ‘n More, Inc.
Land O’Lakes, Florida
President/Owner
Customer service for new and existing customers
Scheduling and performing sales pitches to increase business
Timely completion of job orders (Embroidery and Screen Printing)
Bookkeeping of all records for government reporting purposes
2001-2002 (Part time position with Loan Operations)
2003-2004 (Full time position as AVP Loan Operations)
First Kensington Bank
New Port Richey, Florida
Prepared loan documents for mortgages, consumer and commercial installment loans
Document review and file organization of closed loans
Customer service to new and existing bank customers
Supervised four employees
Prepare monthly reports for Board of Directors and Bank President
Education: 1985 - 1986 Niagara County Community College, Sanborn, New York
Associates Degree
Applied Science / Word Processing Specialist / Secretarial
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