Customer Service Sales
Resume:
Welsey J. Stevens
Natick, MA 01760
Objective:
Securing a leadership sales position with a world class, high-integrity Company which will lead to a lasting, progressive employment opportunity is my primary goal. Further, I am seeking a challenging job which will utilize and further sharpen my skills. Finally, this new position should provide opportunity for personal growth in terms of skills and innovation through exposure to new ideas, as well as honing my customer service management strengths.
Qualifications;
Not new to Retail experience, I have worked for a major department store chain, which provided intensive employee training, while reinforcing adherence to company standards and customer relations. With proven ability I am a versatile and skilled sales professional with leadership qualities and excellent hands-on experience in developing and improving sales for wholesale and retail operations. My back ground reflects outstanding interpersonal, communications, negotiation and people management skills.
Education;
Attended
Massachusetts Bay Community College
Liberal Arts / Business Management major
50 Oakland Street
Wellesley Hills, MA 02481
Experience;
Burke LCC 2012 - Project Supervisor –
Meeting customer needs while assisting Owner in every area of day to day business needs, I consistently finalizing high end projects in thee timely fashion required. Successfully maintaining an efficient work area, while managing a small crew, was critical in my combined roll of coordinating Ability to effectively Coordinate the construction projects.
Sprint. 2012 – Temp Position- Retail Sales Consultant
I have built a strong knowledge base of available products, pricing and services offered by Sprint, while keeping up to date with all features and operations of products. On a day to day basis, I would perform Customer follow-up and referral based selling, Also responsible for outbound marketing. One responsibility was to keep the overall appearance of the store grand opening ready. With every customer experience I actively greeted customers using the Sprint GUEST process. While proactively selling hardware to meet all customer needs and show the benefits of our products, including demonstrations of any product we sold. Made sure to attach accessories and proper add-ons to give customers the full solution to there’re buying experience. Always very Informative consulting on PCS service plans and features, Full disclosure/education on handset features. Responsible for keeping up-to-date with current Sprint methods and procedures while following, supporting and enforcing all internal control processes and procedures. Personally set and exceeded all goals for projected numbers for month to month basis.
Home Dept. 2011 – 2012 Framingham – Sales Dept. Head. P/T Rep.
Putting Customer loyalty first, While Supervising associates in Flooring Department. Regularly Meeting with Store Manager and ASM s to ensure all department goals are being met. While working efficiently to ensure all department orders for merchandise are filled and is properly down stocked for grand opening ready. Running all daily reports to Keep track of sales and profit throughout dept. while monitoring all reports throughout the day to stay updated on all store activity. Always coaching and looking for different ways to improve my department and bring new ideas to the company.
Best Buy 2009-2011 Framingham -CSR Administrator
Partnering with store management to deliver day to day coaching and & training to employees was key to ensuring quality execution of store processes and strategies. More Specifically, I ensured that sales zones were merchandized according to company SOP, As well as Create an innovative environment where employees are inspired to provide customer solutions across the store and share ideas regarding new ways to do business, gain new customers, improve processes, and create a more efficient enterprise.
The following are key proven retail fundamentals which combined with my construction background makes me an ideal candidate for any Leadership , management position .
• Retail operations
• Information Technology (Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Windows, word processing, spreadsheets, database management)
• Strategic Planning
• Merchandise Displays
• Sales Inventory Control
• Warehousing Systems Management
• Incentive Structure Performance Standard Safety and Compliance
• Team Leadership and Mentoring
• The ability to lead and motivate a team
• Excellent communication and 'people' skills
• A strong commitment to customer service
• The ability to work under pressure and handle challenging situations
• Confidence, drive and enthusiasm
• Decision-making ability and a sense of responsibility
• The ability to understand and analyze sales figures
• Sound business sense
• An understanding of retail laws, security and health and safety.
Contact this candidate