Customer Service Manager

Fabiana Allen

**** ********* ****** ********* #*, Columbus, Georgia 31904

Home: 706-***-**** **********@*****.***

Career Overview

Enthusiastic customer service representative working in a demanding call center environment with great communication skills.

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

Highly motivated and friendly sales associate with over 3 year’s retail experience working in a fast paced and diverse retail and customer service environment.

Area manager supervising two women clothing stores at once while saving payroll, controlling shrinkage,

Scheduling, meeting sales quota, hiring and training employees all while keeping customer service as my main priority.

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Core Strengths

• 6 years of customer service experience • Proficient with the use of computers

• Excellent verbal and writing skills • Excellent typing skills

• Highly productive with great attitude • Extremely productive in a high volume, and

• Self Starter and takes charge stressful environment

Accomplishments

Customer Service

• Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

• Handled guest complaints, maintaining a positive experience for all.

• Monetary Transactions

• Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

• Multi-tasking

• Cashiered with two cash registers at once in tandem to maximize customer flow.

• Telephone Service

• Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

• Conflict Resolution

• Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

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Work Experience

Area manager

April 2008

Simply Fashion/Fashion Trend Columbus, Georgia

Earned management trust by serving as key holder, responsibly opening and closing store.

Greeted customers entering the store to ascertain what each customer wanted or needed. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Organized store merchandise racks by size, style and color to promote visually appealing environment. Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.

Account Manager

August 2007

TSYS Columbus, Georgia

Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.

Guaranteed positive customer experiences and resolved all customer complaints.

Directed calls to appropriate individuals and departments.

Cashier

May 2006

McDonald's Columbus, Georgia

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Maintained cleanliness and presentation of stock room and production floor.

Assisted customers with store and product complaints.

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Educational Background

Carver High School 2007

Columbus, Georgia, United States

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