Business Manager, Operations Manager, Director of Purchasing

John D. Clark

*** *. ****** ***

Chandler, AZ ***49

Phone: 480-***-**** E-mail: **********@*****.***

OBJECTIVE: Seeking a challenging position utilizing problem solving, communication and leadership skills to provide an immediate impact as a Business Manager.

PROFESSIONAL EXPERIENCE

Criterion Brock Phoenix, AZ 10/2009 – 01/2010

Consultant ( 90 day contract )

• Collaborated with the COO on a daily basis to work out cost cutting measures, analyzed data

• Communicated objectives with Leadership Team as well as all supply chain team members and provided key performance indicators to monitor business performance

• Conducted extensive analysis and implemented enhanced operational support systems

Southwestern Floors Tempe, AZ 09/1992 – 07/2009

VP of Operations 01/2008 – 07/2009

• Team member that secured a $5 M credit line with a lender, created and developed cash flow models and Division Budgets as well as one overall Corporate budget, reduced expenses by 3%

• Managed and responsible for day to day operations of Corporate office and outlying offices

• Communicated monthly with Landlords and Municipalities as Issues arose. I also had a great rapport with attorney’s and regulatory bodies in Arizona, California and Nevada

• Applied cooperative teaming and project budget analysis to determine avoidable costs

• Established continuous process improvement at all levels for the organization

• Created policies and procedures for effective management and business development

• Communicated and negotiated across all sectors and with various different teams

• Primary contact for all vendors and their representatives

• Responsible for 65 direct reports and 300 contractors

• Met with cross-functional teams on a weekly basis to discuss goals and strategy

• Continually delivered excellent customer service to our client partners, team members as well as vendors

• Excelled at coaching, mentoring and developing co-workers

VP of Operations (Tempe Floor Covering / Southwestern Floors) 08/2003 – 12/2007

• Led an operation that generated in excess of $27 M in revenues, managed a budget in excess of $25 M including Capital, Operating & Maintenance. Pioneered environmentally friendly initiative that added roughly $200 K to the bottom line

• Created and communicated key performance indicators in supply chain focused on indicator exceptions and business gap closures while repositioning the company to expand lines of business

• Developed and implemented business practices improving and reducing operating expenses

• Analyzed existing support infrastructure and developed new procedures

• Developed and implemented strategic planning for increased business

• Traveled extensively to all offices ensuring company policies and procedures were appropriately followed

• Developed HR manual establishing policies and procedures which encompassed safety guidelines

• Managed corrective and preventive maintenance programs on behalf of the company through the use of spreadsheets

• Developed, implemented and monitored standards for the selection, installation and maintenance of company owned systems

• Created proprietary solution to monitor each facility, inventory, maintenance and corresponding repairs

• Continually monitored industry changes both technologically and customer service oriented for changes that we could implement to ensure that we were the leader in our industry

• Responsible for solving problems on a daily basis with both the corporate office and all outlying branches

• Successfully built relationships with fellow employee’s and all vendors / contractors

• Successful change manager

• Reviewed impact of tenant improvement’s, reconfiguration or relocation. Often negotiated a win / win solution on behalf of the company

John D. Clark

431 E. Canyon Way

Chandler, AZ 85249

Phone: 480-***-**** E-mail: **********@*****.***

Tempe Floor Covering / Southwestern Floors (Cont’d)

Financial Controller 05/1996 – 07/2003

• Developed and implemented the business plan that was the integral part of our first successful launch across state lines resulting in an increase of market share, subsequent revenues and profits by as much as 50%

• Oversaw the construction of 2nd and 3rd buildings coming in 1% below budget

• Managed all collections resulting in 99% success in payments received

• Communicated daily with all offices

• Created Key Performance Indicator’s to aid in monitoring Service Level Agreement’s

• Successfully negotiated steep discounts and rebates with various landlords, vendors and contractors

• 100% P and L responsible

Bookkeeper / Contractor 09/1992 – 04/1996

• Created, maintained and streamlined fixed and variable budget, analyzed budgets for any variances that couldn’t be readily explained and communicated back charge and bonus policies

• Meet with collections team on a weekly basis ( Home builder, Paint, Multi-family )

• Analyzed the aging report for accounts over 60 days and prioritized accounts for collections

• Daily communication with the GM on invoicing and installer billing

• Calculated margins and communicated with vendors on past due accounts

• Established initial computerization model for property records, data entry of property records and installer work orders, answered phones and took orders when needed

EDUCATION

University of Phoenix Online – Business Admin

In Process

Arizona State University – Business Admin

Approximately 76 Semester Hours Completed

Minot State University – Minot – Economics / General

Approximately 45 Quarter Hours Completed

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