Customer Service Manager
Resume:
David Ketza
Alsip, IL 60803
******@*****.***
Objective
To join a progressive, innovative and challenging organization that is a fast-paced and a positive work environment where my customer focus, managerial skills and dedication to excellence can be maximized to champion the goals and mission of the organization.
Summary of Qualifications
Over 5 years in a managerial role in retail / sales
Exceeding performances in customer service
Well organized, self motivated individual with the ability to rapidly learn new tasks
Exceeding communication and interpersonal skills
Very flexible with attention to detail
Very hard working and reliable
Professional Experience
Speedway Gas Station, Crestwood, IL 4/2011-Present
Co-Store Manager
• Provides customer service leadership/direction for entire store and team of employees
• Trains, schedules and coaches employees to ensure store positions are staffed appropriately to handle customer service needs.
• Provides support to store as needed often beyond regularly scheduled work times.
• Promotes and maintains a clean and organized store appearance both inside and out.
• Fosters an environment focused on customer service and satisfaction.
• Ensures all merchandising and marketing programs are executed properly using planograms.
• Ensures store maximizes sales and educates staff on selling initiatives.
• Audits inventory on regular basis and orders on all products/merchandise.
• Conducts area pricing surveys, reports and adjusts sale prices as directed.
• Monitors store activities to ensure that transactions are taking place in proper manner.
• Ensures all necessary store reports and paperwork are completed.
Vitamin World, Bourbonnais, IL 8/2009-4/2011
Store Manager
• Insuring standards for quality, customer service, and health.
• Managing and motivating a team to increase sales.
• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development.
• Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
• Responding to customer complaints and comments.
• Updating colleagues on business performance, new initiatives and other pertinent issues.
La Fitness, Alsip, IL 1/20098/2009
Assistant Personal Training Manager
• Helped clients develop realistic, attainable goals and continually modifying training objectives.
• Assessed the needs and capabilities of individuals through fitness assessment procedures.
• Provided instruction in a variety of fitness activities including non-gym related activities.
• Developed individual exercise programs for individuals based on age and fitness levels.
• Advised individuals on the correct method and use of exercise machines and devices including weights.
• Provided an adequate sales package that fits their budget.
Xsport Fitness, Chicago Ridge, IL 2/2006-10/2008
Operations Manager
• Managed Front Desk Associates to ensure policies and procedures as outlined in the Front Desk Operations manual are followed at all times
• Hired, trained and supervised all Front Desk Associates
Position is a scheduled front desk position in addition to supervisory duties
• Ensured that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes.
• Directed and controlled all gym walk-thru.
• Communicated with GM regarding ways to improve front desk operations.
• Responsible for communicating and following cash management procedures.
• Managed the retail sales procedures for the gym.
Triple “N” Home Remodeling, Chicago Ridge, IL 5/2005-2/2006
Carpenter
• Performed all types of carpenter work related to alterations, additions, and repairs of existing residential housing.
• Ensured a safe and clean work environment.
• Assisted with the remediation of customer concerns.
Menards, Bridgeview, IL 9/2003-7/2005
Assistant Department Manager
• Established and maintained relationships with the Menards team members and management.
• Conducted frequent product knowledge seminars and other training opportunities to reinforce our message and to train the constant flow of new Menards personnel.
• Merchandise the stores and maintain salable conditions in the sales areas.
• Corresponded with the store personnel as to additional product to order to maintain adequate inventory.
• Ensured the signage and displays are appropriate.
• Relayed any deficiencies so that corrective action could be taken.
• Ensured that the Plumbing and Hardware department remained within budget.
Food 4 Less, Chicago, IL 4/2000-9/2003
Merchandising Manager
• Working knowledge of planogram basics and merchandising techniques.
• Ability to use hand tools and assembled displays.
• Ability to follow step-by-step instructions to set up end cap or in-line displays.
• Rotated stock, cleaned and stocked displays and priced merchandise as appropriate.
• Reported observations to unit manager regarding outdated products, unbalanced stock, out-of-stock situations, and point of purchase requirements.
Education
Moraine Valley Community College, Palos Hills, IL (8/2010-Present)
Pursuing Associate’s Degree in Science (Automotive Technology Major)
Brake and Chassis Technican Certificate (Completed in 2011)
High School Diploma, Argo Community High School, Summit, IL (8/1999-6/2003)
References can be provided upon request
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