Human Resources Management

ANJUM AMIN

Address:

**** ***** ********, ********, *******, T6R 3T2, Canada.

Tel. (1-780-***-****, Cell: (1-780-***-****

E-Mails: ***********@*****.*** & ************@*****.***

PROFILE

Accomplished and business-focused HUMAN RESOURCES MANAGER offering 20+ years of experience driving change, consolidating operations, creatively managing work teams, launching continuous improvement initiatives, and attaining objectives for prominent international organizations and Fortune 500 companies in Canada, Italy, Pakistan, United Kingdom, Azerbaijan and Saudi Arabia – even in the face of intense industry competition. Excel in designing and administering H.R. plans that have captured double-digit operational cost savings, noticeably heightened multi-location project efficiencies, and sustain new profit centers.

As internal consultant and key H.R. advisor, industrious and highly effective in providing vision and counsel for businesses in start-up, accelerated growth, change, and revitalization mode with direct reporting accountability for up to 1,800 regular and contract personnel. Complete fluency in English plus rudimentary knowledge of French, Italian, and Arabic. A proven performer and multi-tasker who thrives on challenges, delivers results under pressure, and gets the job done – consistently exceeding all expectations.

CORE H.R. PROFICIENCIES

• Team-Building & Company-Wide Leadership

• Strategic HR / Succession Planning & Tactical Execution

• Corporate Restructuring, Rightsizing, & Outplacement

• Budget Administration

• Performance & Talent Management

• Retirement Fund Management

• Change Implementation Strategies & Cultural Alignments

• Learning / Development & HSE Training

• Manpower Planning

• Employee Recruitment & Retention/Employee Engagement /Diversity & Inclusion • Executive Search Consulting

• Outsourcing & Outplacement

• Proactive Labour & Industrial Relations

• Union Negotiations & Agreements

• Employee Newsletter Creation & Editing

• HAY-Based Broad banding Exercises

• Compensation & Benefits Surveys

• Staff Orientation & Management Development Programs

• Policy/Procedure/HRIS Formulation & Administration

• Regulatory H.R. Compliance

• H.R. Analytics

CAREER SYNOPSIS

16 May 2011 – August 01, 2012 Senior Human Resources Advisor

Alberta Health Services, Edmonton, Alberta, Canada.

Responsible for providing HR Advisory support to the Royal Alexandra Hospital, which is the oldest and the largest hospital in Edmonton, comprising of 678 beds, where over 450,000 patients are served annually by a team of 7,000 employees. Provide full range of HR support to all the Departments and Programs of this hospital with my team of 3 HR Advisors and 3 HR Analysts & HR Assistants. Coordinate the Employee Management Committee and Professional Responsibility Committee Meetings with the four unions. Coordinated the transition to e-People HRIS of Alberta Health Services and on-going resolution of e-People related issues. Complement the Talent Management initiatives of Alberta Health Services.

03 March 2009 – 31 March 2011 Human Resources Account Manager

Shell Albian Sands Energy, Inc. (Shell Canada), Fort McMurray, Alberta, Canada.

Provided HR Advisory support to the departments of Mine Maintenance, Projects and Reliability & Inspections. As the HR Project Lead, coordinated the Bucyrus In-Sourcing Project for Shovel Maintenance in 2009 and then in 2010 the Finning In-Sourcing Project for Maintenance of Heavy & Medium Duty Fleets, with induction of 250 employees in these two projects, a cumulative annual cost saving of $30 million was achieved in labour and parts. Participated in the Change & Engagement initiatives towards the January 2010 integration of HR Policies & Procedures of Shell Canada into Shell Albian Sands Energy, Inc. Responsibilities covered Talent Management; Delivery of Shell Albian HR Plans which were aligned to the Shell Oil Sands Operational Plan; Ensured effectiveness of the Workforce Plan through liaison with client leadership teams and coordination of recruitment initiatives; Strengthened leadership & professionalism by leading core talent processes (succession planning, competence and skill reviews, career development etc); Provided coaching, career and professional development support to line managers and staff; Ensured fair and consistent application of HR processes and work practices within businesses for improving individual & organizational performance; Enhanced organizational effectiveness; Handled compensation and job grading changes within the assigned businesses, ensured maintenance of a healthy balance between internal & external equity; Handled employee grievances and disciplining, including investigations as part of employee relations responsibilities; Coordinated Shell People Survey processes; Coached team leaders in dealing with HR related issues and coordinated with L&D to provide client specific development for addressing competency gaps; Enhanced efficiency & effectiveness of HR systems & processes, including performance management and annual IPR & CEP reviews to ensure that leaders are effectively managing performance of their teams.

04 September 2005 – 27 February 2009 Human Resources Specialist/Officer

IFAD (International Fund for Agricultural Development of the United Nations), Rome, Italy.

Originally hired in a Learning & Development management role; after only 3 months, recommended by Director HR to change focus to HR Management, charged with leading, motivating, and energizing 3 HR Officers who provide HR support for the following departments: Programme Management, Finance and Administration, and External Affairs. Act as key HR liaison between Office of President / V.P. along with Office of Internal Audit, Office of General Counsel, Office of Evaluation, Global Mechanism, International Land Coalition, and Credit Union of IFAD. Collaborate with Director HR to oversee entire score of HR function for over 550 international / local staff plus more than 750 consultants and short-term staff.

• Part of an 8-person action plan group that introduced a new corporate operating model. This initiative shifted HR’s concentration to the Programme Management Department to improve project efficiencies in all 15 pilot countries served globally, with an anticipated go-ahead to involve more countries in the future

• In May 2007, selected by both Director HR and Assistant President – Programme Management Department to additionally assume full HR accountability for Operations (PMD) staffed by over 200 employees

Coordinated the comprehensive Field HR policies that focused on recruitment, training and development, performance management, employee secondment, pensions, and benefits. Was responsible for providing the full range of HR services to the Office of President and Vice President, Action Plan Secretariat and the Operations Department comprising of five regional divisions and a technical division i.e. 1. Latin America and the Caribbean, 2. Asia and the Pacific, 3. Near East (including Southern and Eastern Europe) and North Africa, 4. Western and Central Africa, 5. Eastern and Southern Africa and 6. Technical Advisory Division. Was the Budget Holder for the Human Resources Division.

• Cut individual recruitment costs 35% through batch recruitment and candidate pre-screening via telephone/video

• During the absence of Director HR, regularly represented IFAD at an assortment of HR related forums within the United Nations.

05 October 2001 – 31 August 2005 Vice President, Country Head – Human Resources

ABN AMRO Bank, Karachi, Pakistan.

Recruited to support a global bank restructuring that would amalgamate business and consumer operations into one cohesive unit at the country level. Directed the full range of H.R. services for more than 1,800 regular and contract employees involving 3 major cities. Oversaw a range of programs that concentrated on Learning & Development, Talent Management, Performance Management, Outsourcing, and Recruitment & Talent Sourcing.

• Established an H.R. strategic plan to support new service launches in mortgage loans, credit cards, and auto financing

• Introduced organization-wide Succession Plans to preserve employee retention levels and provide structure for local employee transfers into such worldwide locations as Australia, Singapore, Malaysia, Japan, Greece, Romania, The Netherlands, U.K., and the UAE

• Authored a host of H.R. policies and the country-wide H.R. policies and procedures manual to encourage operational congruency amongst all the 3 cities

• Averted a country-wide strike and the potential loss of $100,000 worth of business per day through exceptional negotiations savvy

20 May 1990 – 04 October 2001 Human Resources Manager

BP Pakistan Exploration & Production Inc., Karachi, Pakistan.

Joined the company as an H.R. Officer when it was originally known as Union Texas Petroleum; fast-tracked promotions to H.R. Administrator in 1993, Senior H.R. Administrator in 1994, and Personnel/H.R. Manager in 1995.

• Picked by Company’s Global HR unit as location representative to roll out and coordinate the Strategic Planning Exercise – including the HR Strategic Plan – to further inspire the performance of more than 850 production workers and contract employees (600 of those in the field). This initiative helped to position the company as the top oil producer in the country

• Reduced costs 33% per year by computerizing all H.R. operations – even in the face of strong company growth

• Introduced Employee Retention programs to entice valuable staff members to remain with the company – even in spite of reorganization activities and external competition

• Slashed absentee rates from 30% to less than 5% by creating a Field Incentive Pay Program that encouraged field workers to complete 16-day consecutive shifts without penalty to their wages

• Avoided union penetration and the possibility of work stoppages by recommending that the Company adopt compliance with the Essential Services Act

• On secondment 1997-1998 Human Resources Representative, Union Texas Limited, London, United Kingdom, provided HR support to relocate EMAC Division (Europe, Middle East, Africa, and Central Asia) to London. Scope of duties included – but were not limited to – recruitment and talent sourcing, payroll & Employee Benefits Management, HAY Compensation & Benefits Survey Coordination, Outsourcing Program Coordination, Management Development Programs, and Training & Development

• Instituted the Severance Program to address job redundancies that stemmed from Atlantic Richfield Company’s acquisition of Union Texas Petroleum

• Also sent to Baku, Azerbaijan to establish the Human Resources Department.

07 July 1988 – 19 May 1990 Manager – Human Resources Development

Management Resources (Pvt) Limited (DHL & TCS Couriers), Karachi, Pakistan.

Led the Training & Development function for over 1,200 employees in the group companies.

• Introduced and Executive Search Consultancy and successfully handled several senior management-level recruitment assignments for such leading multinationals as Pepsi Cola International

12 October 1988 – 31 October 1989 Country Manager – Personnel & Administration

TCS Courier Company, Karachi, Pakistan.

TCS was part of the MRL Group of Companies. Oversaw H.R. and Administration for over 1,000 employees located in more than 150 country-wide locations.

20 July 1985 – 06 July 1988 Educational Coordinator – Training & Development

The Aga Khan University Hospital, Karachi, Pakistan.

Conducted numerous programs that included – but were not limited to – Pre-Opening Training, Orientation, Management Development Programs, Training Needs Assessments, and Job Analysis. Helped to craft job descriptions for over 2,000 employees.

CONCURRENT ASSIGNMENTS

• Appointed as Training Consultant by Pepsi Cola International Management Institute (PCIMI) located in New York. From the Karachi (Pakistan) base, held full accountability for the West Asia Division (Pakistan, Afghanistan, Sri Lanka, and Bangladesh) for conducting the Pepsi-Way Training Programs for the workforce of the Pepsi Owned Bottling Plants and the Pepsi Cola Bottlers within the Franchises.

• As a leading Executive Search Consultant/Headhunter in Pakistan, successfully placed numerous senior managers for a host of leading multinational firms as Pepsi Cola International (West Asia Division), the Coca Cola Export Corporation (South West Asia Division), and MashreqBank Dubai

• Awarded a USAID Scholarship course – focusing on “Modern Personnel Management” – at the World Trade Institute in New York, U.S.A.

• Appointed as Training Consultant and Master Trainer by the Academy for Educational Development (a USAID Development Support Training Project) to conduct “Train the Trainer” and “Materials Adaptation”

EDUCATION & CERTIFICATIONS

Degrees & Designations

Institute of Business Administration, Karachi (Pakistan)

* MBA – Human Resources Management & Marketing

University of Karachi (Pakistan)

* L.L.B.

Institute of Management Sciences, Karachi (Pakistan)

Post-Graduate Diploma in Computer Science (MIS)

University of Karachi (Pakistan)

B.A. – Economics & International Relations

* Equivalency letters obtained from University of Toronto, Ontario, Canada, and International Qualifications Assessment Service (IQAS) of Canada.

PROFESSIONAL CERTIFICATIONS

Cornell University, Cornell, NY (U.S.A.)

Strategic Human Resource Management Certification Program

(distance-based).

Blessing/White, Washington, DC (U.S.A.)

Certified Trainer – “Managing Personal Growth”

HAY Management Consultants, London (U.K.)

Certified in Job Analysis, Job Description Writing, & Job Evaluation

Development Dimensions International Inc. (DDI, USA) Conducted by DDI France for IFAD(UN) Rome, Italy.

Certified Facilitator – “Targeted Selection”

Experienced Hire Recruitment Certification by Shell Canada.

CHRP Candidate: Had passed the May 2012 National Knowledge Exam (NKE) of CHRP and now scheduled to take the National Professional Practice Assessment Exam of CHRP in October2012 through the Human Resources Institute of Alberta (HRIA). With over three years of HR experience in Canada, currently eligible to work as a CHRP in Ontario, Canada.

PROFESSIONAL/OTHER AFFILIATIONS

Human Resources Institute of Alberta (HRIA)

Association for Human Resources Management in International Organizations (AHRMIO)

Founder & Life Member of the Pakistan Society for Human Resources Management (PSHRM)

Founder & Advisor to the Pakistan Canada Association (PCA) of Fort McMurray, Alberta, Canada.

LANGUAGES

English – Excellent, French – Basic, Arabic – Basic, Urdu & Punjabi – Fluent.

NATIONALITY

Canada & Pakistan.

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