Customer Service specialist

Enid Prophete 314-***-**** [phone]

**** ****** ****, ********** ** 63033 **********@*****.***

Professional Profile

Detailed oriented individual with over 10 years of customer service experience. A professional with strong work ethic.

• Excellent interpersonal and communications skills both oral and written.

• Strong work ethic with the ability to work well within a team environment.

• Highly motivated and enthusiastic, capable of working on own initiative.

. • Well-developed problem-solving skills, with the ability to analyze and resolve situations in a timely manner.

• Proficient in Microsoft Office Suite including Word, Excel, Access and PowerPoint.

Professional Accomplishments

Wire Transfer Specialist II

• Responsible for wire transfer activity including outgoing wire transfers.

• With efficiency, able to operate the NSP and Hogan systems, to ensure the appropriate customer accounts are debited and credited.

• On average released 100+ wires equaling upwards $3 billion in wires daily.

• Continuously receive perfect evaluations on monitored calls resulting in satisfied customers.

• Able to apply diplomacy while working in Security Breach.

Team Member

• Used Suggestive selling techniques to increase sales of company products.

• Multi-tasked to handle money, assist new customers and answer multi-lined phone simultaneously, while still providing the great customer service.

• Trained new employees on company procedures and policies.

Collections Representative

• Collected on average $100k per month on delinquent auto loans.

• Established a rapport with customers resulting in them taking initiative in bringing their loans current.

• Enlisted customers into programs that eliminated their delinquency.

Work History

Wire Transfer Specialist II US Bank, St. Louis MO 2006- Present

Team Member Walgreens, Florissant MO 2006-2005

Collections Representative Onyx Acceptance, Hazelwood MO 2003-2002

Collections Representative World Omni Financial Corporation, Earth City, MO 2002-1999

Education

Florissant Valley Community College Florissant MO General studies

References

References are available upon request.

Contact this candidate