Customer Service Quality Control

OBJECTIVE

TO GAIN EXPERIENCE AS A PROFESSIONAL IN A BUSINESS ORIENTED ENVIRONMENT THAT IS CHALLENGING, AS WELL AS REWARDING.

EDUCATION

****, ********* ************ ********, **** ONE HEALTHCARE AGENCY

2010, CERTIFIED NURSES ASSISTANCE TRAINING, STEP ONE HEALTHCARE AGENCY

2009, BACHELORS OF SCIENCE THEOLOGY, APEX SCHOOL OF THEOLOGY

2009, Bachelors of Business Accounting, University Of Phoenix

2007, Georgia and Alabama Real Estate License, Avery Yarborough School of Real Estate

2007, Certified Tax Preparer, The Income Tax School at Joche & Associates

2003, Georgia Cosmetology License, Rivertown School of Beauty, Barber, Skincare and Nails

PROFILE

• Several years of successful experience in Customer Service and Support in different genres with recognized strengths in account maintenance, problem solving, trouble shooting, sales staff support, and planning/implementing proactive procedures and systems to alleviate problems

• Possess solid computer skills. Excellent working knowledge using both IBM and Mac systems; Lotus 1-2-3, Excel, WordPerfect, MS Word, CT Data Trac.

• Ability to train, motivate, and supervise Customer Service employees. A team player, acknowledged as “Total Quality Customer Service Professional.”

POSITIONS HELD

E TAX INCOME TAX SERVICE

2007-present, Certified Income Tax Specialist

Work with several tax professionals covering all 50 states, responsible for hundreds of individual accounts.

• Support clients in tax preparation and upgrading existing service

• Quickly and effectively solve customer challenges

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service

THE NAIL SPOT FULL SERVICE NAIL SALON

2003-present, Licensed Nail Technician

Provide first class customer service to clients while performing artificial nail enhancement services, answer and make calls for client appointments and reminders.

• Assist clients in support of nail enhancement services

BRADLEY DIRECT

2002-2004, Customer Service Specialist

Work with several other customer service specialists covering several areas, responsible for thousands of individual and corporate accounts.

• Instrumental in effectively solving customer challenges

• Support customers in sales, service and complaints and upgrading existing service

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service

REFERENCES

Furnished upon request

3201 1st Ave apt 214-A

Columbus, Georgia 31904

Cell: 706-***-****

Email: ***************@*****.***

To Whom It May Concern:

I am actively seeking an entry level opportunity with a demanding, fast-paced multi-tasking employer. My education, training and customer service experience with previous employers has equipped me with a multitude of skills, and I would like to continue my growth in a professional environment.

Throughout my career I have demonstrated for my employer’s exceptional facilitation for meeting organizational objectives and demands. Employers have often utilized my skills as an organizer and a diligent worker; I am certain I would prove to be an asset to your company as well.

If my abilities meet the needs of your company, I would greatly appreciate the opportunity of speaking with you personally at your earliest convenience. Thank you for your time.

Sincerely,

Carnitra D. Cannon

Carnitra D. Cannon

3201 1st Ave apt 214-a

Columbus, Georgia 31904

Cell: 706-***-****

Email: ***************@*****.***

Contact this candidate