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Sales Customer Service

Location:
Durham/Cary, NC
Posted:
November 09, 2012

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Resume:

Gabriele Joy Topp

**** ********* ******, ******, ** 27705

706-***-****

trkhbs@r.postjobfree.com

www.linkedin.com/pub/gabriele-topp/2a/6a9/a51

_________________________________________________________________________________________________

WORK EXPERIENCE:

ShopperLocal, Durham, NC July 2012-current

Corporate Recuiter

• Consistently meet and exceed hiring quota

• Cold call and screen candidates applying for advertising sales and management positions with our company

• Recruit candidates via referrals, Linkedin, Monster, Indeed, CareerBuilder, SimplyHired, Craigslist, Facebook,

Glassdoor

• Track applicants using the ATS Jobvite

• Manage needs of multiple sales managers to assure strong team development using Microsoft Office to schedule

appointments and interviews

Travinia, Morrisville, NC April 2012-July 2012

Bartender/Floor Manager

• Built relationships with guests to promote marketing through positive word of mouth and to gain

“regular” patrons

• Corrected negative dining issues to promote customer satisfaction and efficiently served guests to increase

volume while maintaining quality of service

• Reason for leaving: Temporary job while dealing with family issue

Veredus Corporation, Raleigh, NC September 2011-March 2012

Technical Recruiter

• Matched and placed candidates with jobs shortly after starting position

• Built pipeline of skilled candidates to provide for our clients’ hiring needs

• Organized and planned each day to fully maximize productivity

• Continued to grow network of technical contacts through referrals as well as cold calls via Sendouts, Dice,

Indeed and LinkedIn

• Recognized candidate and client matches based on skillset, personality, and financial/salary requirements

• Conducted phone screens and interviews to qualify candidates before submitting for a position

• Collaborated with Account Managers to confirm the client requirements and team search strategy for new

positions

• Worked with candidates to improve their market value through resume improvement, interview technique,

and skill development

• Researched IT industry growth as well as our clients’ background to better service them and better help

candidates

• Participated in recruiting events as needed

• Reason for leaving: to have work flexibility to address family issue

Ross-Simons Jewelry, Raleigh, NC

Sales Consultant May 2011-September 2011

• Ensured excellent customer service by listening and identifying the needs of each customer

• Maintained product knowledge to better assure customer satisfaction and to increase store sales

• Responsible for maximizing product marketability by maintaining visual display of front window, bridal and

gemstone inventory, as well as contributing to overall appearance of the store

• Created a friendly and performing environment through team motivation and continued positivity

• Remained aware and diligent about security issues pertaining to high price items

• Developed customer relations to obtain repeat business

• Reason for leaving: to pursue career opportunity with Veredus

Helzberg Diamonds, Macon, GA

Assistant Manager June 2010-May 2011

• Assisted manager in developing sales team by helping with recruiting, interviewing, and analyzing store hiring

needs

• Managed customer satisfaction, employee training, merchandising, and record keeping

• Motivated sales associates to reach daily sales goals as well as other store metrics

• Obtained personal sales goals and store metrics

• Reason for leaving: to move to North Carolina for better job market

Cillies Clothing, Athens, GA

Manager/Buyer July 2009-May 2010

• Increased sales, and was responsible for the transition from unprofitable to profitable

• Managed 5 person sales staff

• Developed a strong sales staff through interviewing and hiring process and continued to keep a strong pool of

candidates

• Created and sustained store image through marketing/advertising, visual merchandising, and customer

interaction

• Designed store displays to maximize product appeal

• Planned and purchased new inventory and managed seasonal inventory through markdowns and sales

assuring good inventory turns

• Reason for leaving: Owner sold company

Infusia Cafe, Athens, GA April 2004-July 2009

Manager

• Managed financial transactions each night of up to $15,000

• Developed leadership skills by supervising a staff of 16 employees

• Worked with local government to maintain local ordinances and codes

• Assisted in interview/hiring process to develop team

• Worked with distributors to maintain profitable inventory

• Planned events/parties hosted by Infusia

• Developed sales skills and customer service by creating relationships with patrons

• Utilized social media outlets to market business

TRAINING/EDUCATION:

Gemological Institute of America

Accredited Jewelry Professional February 2010

The University of Georgia, Athens, GA

Bachelor of Arts Degree in Theatre and Film Studies January 2006-May 2010

Gainesville State College, Oakwood, GA

Associate of Arts Degree in Theatre August 2003-December 2005



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