TIFFANY J. SMTH

**** ********* ***** ******** *****, VA 23464 757-***-****

trhcxu@r.postjobfree.com

OBJECTIVE

Obtain the position as the Program Service Manager with CDI Head Start.

PROFESSIONAL EXPERIENCE

09/2008 – Present Community Administrative Specialist, Norfolk Redevelopment, and Housing Authority, Norfolk, VA

Responsible for assisting clients with enrollment in the Family Self Sufficiency Program

Responsible for determining eligibility for occupancy into community housing units

Responsible for verifying all household composition, income, assets, and all other pertinent data

Provide counseling on services available to residents, availability of social services, delinquent rent, inadequate housekeeping, and other routine issues

Compile information from a variety of sources and fill out report forms or composes content of report

Investigate complaints and develops possible solutions

Responsible for Inspecting units

Monitor and ensure regulatory compliance with the Department of Housing and Urban Development policies and regulations

02/2008 – 09/2008 Leasing Consultant, Chesapeake Redevelopment and Housing Authority, Chesapeake, VA

Examined the financial position and family composition and computed rental rates of residents, collected and accounted for rent at site, maintained rent rolls and made daily reports

Notified residents of rent increases at least 30 days before the recertification date, notified residents of their upcoming annual re-exam 90-120 days before the anniversary date; verified income and deductions in compliance with HUD standards

Performed annual resident re-certification and interim rent re-determinations timely, accurately and in compliance with ACOP and HUD’s rental standards.

Performed annual resident re-certification interviews

Investigated resident complaints and develops possible solutions

Assisted in providing managerial direction to a public housing and affordable housing apartment complex

05/2005 – 08/2007 Assistant Property Manager, Ambling Companies, Inc/Norfolk State University, Valdosta, GA

Assisted with preparation of annual operating budget and revisions of budget as needed and monitored the property’s financial performance against those budgets monthly.

Coordinated with the Department of Residential Life/Housing to ensure prompt leasing of ready units

Responsible for reviewing applications for units, showing and leasing units to new residents

Prepared required paperwork and set up and maintained appropriate tenant unit files

Prepared required weekly Prepaid and Delinquency reports and Month End Accounting reports

Authored professional correspondence to customers and vendors

Rapidly learned and mastered varied computer programs

Overseen front-office operations and provided impeccable customer service:

o maintain a functioning relationship between the university officials and the management company

Developed and implemented strategic marketing plan for residential complex:

o created special promotions, write/design print and outdoor advertising, and coordinate all media

o maintain a lease up of 96%

Investigated residents’ complaints and developed possible solutions

Managed all aspects of day-to-day operations as Assistant Property Manager:

o Facility rental and maintenance

o Directed and supervised the office and maintenance staff, monitored and evaluated their performance in accordance with personnel policy

o Finances: accounts payable/receivable and billing

o Purchased supplies and equipment and negotiated contracts with vendors

o Oversaw complete building operations in absence of Property Manager

EDUCATION/CERTIFICATIONS

Bachelor of Arts in Political Science, Virginia State University, Petersburg, VA 2000

Masters of Arts in Urban Affairs, Norfolk State University, Norfolk, VA (Present)

Additional Coursework and Professional Development:

o Interviewing Skills & Techniques, VHDA, 2011

o Income Verification & Calculation, VHDA, 2011

o Public Housing Rent Calculation Specialist, Nan McKay, 2010

o Contract Administration Certificate, NRHA, 2010

o Notary Public Certification, State of Virginia, 2009

SOFTWARE

OneSite Leasing and Rental BEST Access Systems Datatel Colleague

ECS Microsoft Office MP2 Maintenance Software

SPSS Analytical Software WCMS

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