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Customer Service Project Manager

Baytown, Texas, 77521, United States
October 28, 2016

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Carmen Bates

**** ***** **., *******, ** *****

832-***-**** •

September 14, 2011

To Whom It May Concern:

I have recently been offered the chance to make a career change. My objective is to find a career that will allow me the opportunity to excel in my field and help my community grow. I have a positive attitude, diligent work ethics, and believe I will be a great addition to your team.

I have the knowledge and capability to help run businesses both small-scale and large, as I have just resigned from my position as the assistant to the President/ CEO of a publicly traded multi-million dollar retail company with 76 stores operating in Texas, Oklahoma and Louisiana. Working in upper management has taught me how to work effectively with all levels of employees, and in high-stress situations. I am a self-starter and feel as though it is pertinent to love the company you work for and go above and beyond in your job responsibilities whenever the opportunity arises.

I am excited, motivated and inspired to find the right company to join. I hope to hear from you soon!


Carmen Bates



Sign Quick Seabrook, TX

6/2011 – Present Customer Service Representative

Managing the front of the house for a high-paced marketing and sign company. Verifying that all customers and orders are taken care of in a timely and professional manner.


- Estimating quotes for artwork and material for potential clientele

- Organizing process flow for quotes, approvals, printing and installations

- Handling all customer service related issues

- Managing sales for all customers in person, via phone, and emails

- Invoicing clients and collecting payments

- Creating social media content including posts on Facebook and Twitter

- Designing mass marketing emails through iContact

- Integrating new management and accounting software called SignVox

- High-end and focused customer service by calling, meeting, and e-mailing clients

- Filtering all incoming phone calls and emails for the company’s owner

- Business administrative and clerical tasks

Conn’s, Inc. Beaumont, TX

5/2010 – 3/2011 Project Manager & Assistant to the CEO

Overall management of operations at the corporate office having to deal with the CEO or

Chairman’s involvement. Verifying that all procedures and policies were being followed by making executive decisions and providing resolutions to upper management when immediate situations needed their attention.


Diligently managing, organizing, analyzing and screening all incoming emails, memos, letters, and faxes for the CEO and Chairman.

Managing follow-ups for the CEO’s direct reports

Supporting upper management in document creation and review for Board of Directors

Creating Office presentations, documents and spreadsheets for the Board

Single-handedly re-launched the donations process for the entire company

- Compiling company research to be analyzed for store growth

- Editing and creating documents for new employee packets

- Creating a quarterly company newsletter, including content and design

- Initializing set-up for our online task management system and key performance metrics

- Chosen specifically as a “gatekeeper” who determined which tasks were appropriate to communicate to our store managers daily from corporate to all 76 stores via a program called Reflexis, as well as monitoring all correspondence emailed to the stores

- Organizing and managing quarterly weight-loss competitions for the corporate office

- Specially selected to assist in complicated customer service exchanges, refunds, and scheduling to improve customer loyalty and retention

- Coordinating company sponsorship events and fundraisers in multiple cities

- Editing and proofreading Store Manager Playbook manual

- Managing reservations and scheduling for the company airplane

- Booking travel arrangements including hotels, commercial flights and car rentals

- Providing administrative support to service and distribution executives

Bay Area Media Services Seabrook, TX

5/2000 – 4/2010 Managing Editor & Art Director

Previously managed a third of the workload at a marketing and advertising agency that specializes in magazine publishing. Currently writing and editing part-time for The Scene.


Editing and proofreading five magazines and monthly web mails produced

Writing informative reviews of local restaurants and bars to be published monthly

Technical and non-technical writing on a variety of topics

Fiscal management of over ten advertising accounts concurrently

Customer relations and customer base growth by selling advertisement

Significant experience in ad design creation for a variety of clients

Public relations and communication specialist for web mails for mass distribution

Digital and film photographer for important social events and client venues

Proficient in photo editing and manipulation using a variety of software packages

Extensive experience in page layouts for printed media

Maintained close customer network by distributing magazines personally to clients

Budgeting and Accounts Payable experience with invoicing clients and collecting payments

High-end and focused customer service by calling, meeting, and e-mailing clients

Business administrative and clerical tasks for advertising agency

Warwick Construction, Inc. Houston, TX

9/2007 - 6/2008 Corporate Receptionist

Managing the front reception area of a multi-million-dollar general contracting company.


Answering and routing phone calls on a computer for 70+ employees

Organizing and distributing 800+ faxes received daily

Screening every visitor who requested to enter the secure-access facility

Editing and proofreading the employee policy and procedures manual

CMI Brokerage Houston, TX

8/2006- 8/2007 Brokers Assistant/ Marketing Coordinator

Assisting Commercial Brokers with advertising and marketing multiple properties for lease.


Updating websites, flyers, and brochures to be marketed for leasing purposes

Coordinating advertising plans to present to property owners

Designing marketing materials for prospective tenants

Preparing monthly Variance Reports for almost half of the property owners

Constructing lease agreements and lease abstracts for various properties

Managing the billing for two properties in the Houston area

Assisting when needed during Spanish-speaking applicants were interviewed

Creating extensive insurance files for prospect companies to overview

Manipulating and editing photographs taken for marketing and maintenance issues

Various administrative tasks including answering phones and filing

Handling maintenance calls that came in for tenants at each property


COMPETENCIES: - Proficient in all Microsoft applications and operating systems, including Word 2007,

and 0S X on Macintosh computers, QuarkXPress, Adobe Photoshop, Illustrator.

- Familiar with InDesign, Pagemaker, Fusion, Acrobat, Suitcase.

- Knowledgeable using scanners, 35 mm cameras, digital cameras.

***Fluent in Spanish***



Texas A&M University College Station, TX

References available upon request.

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