Human Resources Management

GOPI MADHAVAN **** Tree Crest Court, Mississauga, Ontario L5R 3Z6

Cell: 647-***-**** Home: 905-***-****

http://ca.linkedin.com/in/gopikrishnamadhavan

Email: ******@******.***

HUMAN RESOURCES PROFESSIONAL

Blends international experience with a commitment to position

Human Resources as a business partner.

Qualified Human resources professional with global experience. Understands and relates to different cultures. Empowering, builds team-spirit and encourages personal and career development. Combines a strategic and tactical approach to design and implement proactive human resources practices. Driven by operational excellence, sets and maintains high standards, acts with integrity.

Core competencies include:

Executive Leadership; Organizational Design; Employee Relations; Performance Management; Compensation & Benefits; Employee Engagement; Talent Management; Succession Planning; Change Management

PROFESSIONAL EXPERIENCE

HEAD OF HUMAN RESOURCES

Bharti AXA Life Insurance Co. Ltd., Mumbai, India 2010 – 2011

Reported directly to the CEO with accountability for 180 offices across India and 5,500 staff.

Conducted detailed talent management reviews for 70 business leaders at the Assistant Vice-President and above, unearthing strengths, weaknesses and ambitions. Authored and complied a report for review by the senior management team. Provided coaching, guidance and advice to all 70 leaders to develop action plans on career and skills advancement.

Challenged to devise and execute a radical 1,300 personnel downsizing, 35% of total workforce, touching all business areas across numerous locations required as a result of the global business slowdown and new regulations. Ensured open communications were maintained and each employee treated equally and with fairly.

HEAD OF HUMAN RESOURCES

First Gulf Bank, Abu Dhabi, UAE 2003 – 2010

Influential leader on a 7-person, senior management team directing unprecedented growth from a fledgling small bank to become the second most profitable bank in the UAE within a 6 year timeframe.

Devised and implemented policies and procedures to build the Human Resources Department, acting as the prime point of contact between multiple stakeholders as the staff complement grew from 250 to 3,000 between 2003 and 2010.

Key contributor in steering the bank through various phases to secure the prestigious and competitive 2009 Hewitt International “Best Employer in the Middle East” award.

Shifted the business from the original employee satisfaction to employee engagement model capturing a 72% engagement rate.

Created a pioneering Training Academy negotiating a partnership with EDCOMM to provide ‘Best in Class’ training to 75% of employees each entitled to one training program a year.

Oversaw the opening and staffing for international offices in Singapore, Libya, Qatar and India gaining knowledge of country specific hiring, human rights and other regulatory issues.

Formulated and deployed the entire corporate compensation and benefit framework with an emphasis on rewarding performers contributing to a decrease in attrition to 10% versus the 13-14% industry average.

Pivotal leader engaged in the seamless planning and transition of a legacy system to Oracle delivering a fundamental change to operations in all business units and empowerment to employees.

Initiated a highly competitive framework for talent management to strengthen the Top 40 future leaders’ engagement, commitment and skills for promotion.

HEAD – Compensation & Benefits, Human Resource Operations

Citibank, Chennai, India 2000 – 2003

Strategically acted as the conduit with the U.S.-based parent and Indian staff preparing the organization for significant changes to the benefits program successfully creating a win-win solution.

Realigned Human Resources services to consistently pass audit and achieve the corporate “Best in Class” global status.

Utilized tact and diplomacy to prepare a strategy to mutually mediate and resolve a potentially explosive Employee Relations issue.

HEAD OF HUMAN RESOURCES UAE & Oman, Citibank 1994 – 2000

Effectively moved up the ladder by implementing change, reengineering the function to meet growing demand on the HR services.

Played a key advice role to the CEO and CFO during a fundamental business realignment designed to tighten and streamline operations across all areas during tenuous market conditions.

Planned and executed a major corporate downsizing, eliminating 11% of employee population.

Reported in a matrix to multiple level executives based in UAE, Brussels and London.

Increased HR credibility, boosting visibility and communication introducing fair processes and transparency.

Held progressively responsible HR positions in India and the Middle East 1989 – 1994

EDUCATION AND PROFESSIONAL DEVELOPMENT

Completed a Human Resources Bridging Program run by ACCES Employment & Sheridan College covering Canadian Workplace Essentials (Health & Safety, Industrial Relations, Employment Law & Diversity)

HONOURS POST GRADUATE DIPLOMA IN PERSONNEL MANAGEMENT & INDUSTRIAL RELATIONS

XLRI, Jamshedpur, India www.xlri.ac.in

BACHELOR OF COMMERCE

Loyola College, Chennai, India

Strong proponent of continuous education; selected courses include:

Talent & Retention Management, Ross School of Business, Ann Arbor, Michigan

High Performance Leadership, IMD, Lausanne, Switzerland

Human Resources Strategy in Transforming Organization, Indian School of Business

Leading Teams, Citibank

Certified Interviewer in “Evaluation Interviewing”, Citibank

HR Consulting Skills, Citibank, Singapore

Membership of professional bodies:

Member of Human Resources Professional Association (HRPA), Peel Chapter, Ontario

Member of the Strategic Capability Network (SCN), Toronto, Canada

Volunteer at HRPA Annual Event – Feb, 2012, Toronto, Canada

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