Customer Service Technician

Ben Baah

917-***-**** *******@*****.***

Graduated business student with a proven history of achieving excellence while meeting deadlines and coming up with new ideas. Extensive knowledge of logistics and team based projects. I am a detailed oriented worker with customer service experience.

Education

Morrisville State College – Morrisville, New York

B.S. Business Administration May 2012 A.A.S. Business Administration May 2010

ASUBA member since 2008, Treasurer in 2009

Academic Experiences/Course Highlights

Extensive knowledge on Principals of Corporate Finance

Production & Operation Management

Created numerous Business Plans

V-Leader (Virtual Leader) experience

Various leadership roles in team based projects

Strong presentation skills

Work Experience

Morrisville State College, Morrisville, NY 2010 – 2012

Cyber Lab Technician

• Monitor computer lab and assist students with computer/network issues.

• Listened to students’ issues regarding their computers and recommend

the best solutions to their problems.

Turning Stone Casino, New York City, NY 2007 – 2009

Housekeeper/Houseperson

• I was required of changing bed linens, vacuuming or sweeping, mopping, dusting, wiping down glass surfaces like mirrors and windows, scrubbing showers, sinks and toilets, and in hotels, ensuring rooms are stocked and up to industry standards.

• I was responsible for accommodating guests with anything they needed.

• There were countless of interactions and transactions between myself

and guests every day, so customer service was an essential part of the job .

AMC Movie Theaters, Vernon NY 2005 – 2007

Inventory Auditor/Usher/Customer Service

• All customer issues were diverted to me and it was up to me to decide how

to handle each situation.

• I had to convince more customers to spend money at the concession stand,

due to our high food prices.

Skills

• Experienced with Microsoft Word, PowerPoint, and Excel.

• Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

• Proven relationship-builder with unsurpassed interpersonal skills.

• Innovative problem-solver who can generate workable solutions and resolve complaints.

Contact this candidate