Rachelle Stocum www.linkedin.com/Rachellestocum 509-***-****

tqsobo@r.postjobfree.com

QUALIFICATIONS

** ***** ******** ***** & marketing experience, excellent communication

skills, social media marketing, multi-task oriented, team player,

detailed, organized and goal focused. I pride myself on the ability to

sale, persuade, and speak in front of large and small audiences for long

periods of time. I adapt well to new environments and am a quick learner.

I hold myself to high standards. Medical Terminology, MacPractice, CPT,

ICD-9, EMR, Office Management. Obtained my Real Estate license in 2004.

Computer skills include: typing 50+wpm. Mac, Windows, Word, Excel,

PowerPoint, Photoshop, e-mail, QuickBooks, and multiple other skills

EDUCATION

2001 Spokane Community College, AA Degree

2006 Eastern Washington University, Business Admin & Management

EMPLOYMENT HISTORY

February 2008 - Current

Co-Owner Operator - DirectBuy of Tri-Cities

I oversee all aspects of the daily operations including Sales & Service.

I co-manage the Sales and Marketing department while implementing new

service initiatives, manage warehouse staff, and participated in the new

sales process of DirectBuy Memberships, equating to over $2MM in annual

membership revenue. I oversee the use of multi media outlets including

direct response advertising and social media to identify the best CPL. I

have been networking and building new business relationships with other

businesses in my community. I have partnered with over twenty local

businesses in arranging discounted merchandise and installation services

for our members. Hold daily trainings and meetings to build the sales

within the company and identify other opportunities to generate revenue.

I engage with the sales team, utilizing my closing skills to enroll new

members. I work closely with the bookkeeper, service team and sales team

to get a high level overview of the company’s strengths and weaknesses

and continue to be focused on reaching new sales goals. My club achieved

a 5 star rating for Sales & Service 6 quarters in a row, less than 20 out

of 160 franchised clubs hold this ranking in the United States & Canada.

Specialize in Home improvement, Flooring, Electronics.

January 2006 - February 2008

Service Supervisor - DirectBuy of Spokane

I oversaw and managed the daily operations of the service department of

15-20 staff. I worked with the owners of the club to gain knowledge of

the entire business processes including: sales & marketing, hiring

process, bookkeeping, warehousing, cabinet departments, door and window

sales, call center and was dedicated to exceptional customer service.

Conducted and or participated in weekly staff meeting to ensure member’s

needs were on track as well as the staff’s expectations. This position

prepared me for our new club which opened in early 2008.

August 2004 - January 2006

Financial Coordinator - Spokane Oral & Maxillofacial Surgery

Within the medical field my primary focus as a Financial Coordinator was

sales. My daily routine included consulting with patients in a

confidential manor persuading them to schedule appointment and help

secure financing. Other duties include: follow-up and resolve patient

billing inquiries. Contact medical and dental insurance companies to

ensure timely processing of claims. Keep track of pre-authorizations sent

and follow-up with patients upon receipt. I was instrumental in the

development of several new processes including outside financing and

internal implementation of a new EMR system.

January 2003 - February 2004

National Account Manager - CodeCorrect, Inc.

As the National Account Manager my activities include ensuring client

satisfaction through direct day-to-day contact with customers and

partners while providing training via WebEx. Answer inquiries via the

telephone, email, and internet under tight deadlines. Make proactive

outbound calls to customers and partners to address current website

issues, make recommendations on how to better utilize products and

services while encouraging upgrades for their current online accounts.

Maintain reports through documentation to substantiate training results,

participated in meetings to chart progress and create individual account

plans. Develop training guides customized to fit individual products

while assisting with deployment. Contact current customers of upcoming

events, product releases, and the premium services available with an

emphasis on upgrading their current accounts.

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