Customer Service Representative
Resume:
Carol Dickinson
Tulsa, OK *****
***********@***.***
Ø Summary of Qualifications
Ø 12 years Customer Service/Data Entry. Two years Clerical and two years Retail/Cashiering. Numeric Data Entry skills are 11, 215 kph with 1% error and Alpha Numeric 11,215 kph. Typing 61 wpm
Ø Experience:
Ø 2008-2009 ACD Direct-Inbound Customer Service calls taking pledges for PBS and NPR as an Independent Contractor. Hours are diminishing.
Ø 2007- 2009 West Telemarketing, LLC-Customer Service/Order taker, telemarketing and Data Entry
Ø 1-/24-2009 Guide to Food Safety Online Course. Have not taken exam.
Ø
Ø 1/2006-09/2006
Ø Customer Credit Corp
Ø Finance Office taking and processing Loan Applications, Pulling Credit Bureaus, Receiving Payments, Loan Renewals, Collections, Bank Deposits and Cash handling and Daily balancing of Cash Drawer.
Ø Als Formal Wear-02/03/03-08/21/04
Ø Assistant Manager/Sales and Rentals of Tuxedoes. Online Store Reports, Store Operations. Cash handling experience.
Ø Direct Data Management-05/2000-09/2001
Ø Data Entry Clerk-Employee of the month 02/2001. Assisted in training of new hires, Data Entry, Mail Distribution Clerk, and backup receptionist during lunch.
Ø
Ø First Data Corp 10/1995-03/1999
Ø Customer Service/Data Entry regarding Customer Credit Card accounts. I also assisted in testing Customer Service Procedures during Y2K and Business Continuity Clerk. Clerk, typing the Departmental Managers Business Disaster Plan in MS Word and into the database: Compass. I also received training in manual and online Credit Bureau reports.
Ø Comp One Ltd. 5/1994-4-1995-Medical Billing of Emergency Room Charts into database for processing for Medicare.
Education:
Ø Graduated Southeast High School in Wichita, KS
Ø Certificate of Completion- Basics of the Insurance Industry, Basics of Mortgage Lending Industry and Basics of Banking Industry including Terminology in each one 02/21/2008
Ø Certificate of Completion-Slide Layout and Design in PowerPoint 2003-Feb. 18,2008
Ø Certificate of Completion-Microsoft Word 2003 and Microsoft Excel 2003 -July, 2007.
Ø Certificate of Completion-Microsoft PowerPoint 2003-October 3,2007
Ø Certification Certificates obtained 06/06/05:
Ø Intermediate Word Processing and Intermediate Word Processing 2, Intermediate Excel and Intermediate Excel 2, Internet and Outlook Express and Basic Computer Concepts.
Ø 1997-1998 Tulsa Technology Center-Introduction to MS Office. Training in MS Word, Excel, Power Point and Access.
Ø 2004-Data Entry Projects for Missouri Archives to Update Death Records in State Database. Data Entry of Records into Excel Spreadsheet.
Ø Hobby: Genealogy Research of my family for 6 years via Internet.
Salary Requirement: Open
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