Call Center Representative/Appointmentsetter/Inside Sales/Collections

William H. Cobb

**** * ***** ** *******, IL ***** •773-***-**** •773-***-**** •*********@*****.***

Summary Skills

• Computer/Technical Literacy/ Basic computer skills such as Microsoft Outlook, Office, Word, PowerPoint and Excel

• Ability to learn and think quickly

• Sales/ Negotiating/Ability to be credible and persuasive

• Highly self-motivated

• Leadership/ Managing Multiple Priorities

• Problem-Solving/Reasoning/Creativity

• Planning/Organizing

• Business-to-business and Consumer Telemarketing, Collections, Inside Sales and/or Customer Service Skills

• Self-reliant and reliable

• Desire for upward mobility in career

• Strong listening skills

• Ability to identify decision makers within a company or residence

• Excellent Communication/Verbal and Writing Skills

Experience

Marcus Evans Chicago, IL

Account Executive/Appointment Setter 01/2012 to 06/2012

• Inside sales position contacting CEO`s, CFO`s, and VP`s from fortune 500 companies

• Provided them with innovative and timely conferences which address the business needs of tomorrow.

• Created strategies to increase company's revenue goals.

• Understanding client needs while delivering effective solutions to meet customer needs.

• Ensure qualitative services to customers to retain businesses.

• Initiate model solutions based on customer needs and inquiries.

• Establish pricing guidelines in consultation with the finance and production departments.

• Identifying decision makers amongst the targeted leads in order to start sales process.

• Cooperating with account manager and Sales Supervisor to determine essential strategic approaches for sales.

• Developing and accomplishing a region lead generation plan, meeting or exceeding monthly sale targets.

• Averaged 150 to 200 calls a day.

Kaplan University Chicago, IL Recruiter/Appointment Setter 05/2008 to 12/2011

• High-volume call center position to sale potential students the idea of enrolling with our Institution.

• Averaged over 150 calls a day, set over 50 appointments a month by phone, mail and internet leads.

• Recruited over 15 students a month while retaining over 100 students a year to meet sales metric.

• Handling cancellations or changes in sales order and communicating the changes with the related departments.

• Maintaining and expanding the database of prospects at the institution.

• Recommended to the Talents Council Club for my success and accomplishments with the company.

Bonded Collections Corp Chicago, IL Consumer/ Commercial Creditor 04/2006 to 5/2008

• Successfully collecting on consumer accounts such as Chase Bank, Bank of America, and Sears Credit.

• Tracking consumers in order to receive or settle payment

• Promoted to our Business to Business Commercial department to handle larger accounts.

• Responsible for sending out invoices by mail, email or fax to inform business owners of debt.

• Achieved company’s goal of collecting $1,000 a month on consumer accounts and 10, 00.00 a month on Commercial accounts.

• Received Collections Representative of the month 5xs and multiple attendance awards.

Sigma Financial Chicago, IL Inside Sales/Customer Service Agent

12/2003 to 03/2006

• Support and provide superior service via phones, emails and faxes as a receiver and a caller.

• Effectively deal with job stress, angry callers, and upset customers

• Use an effective approach to handle special phone tasks like call transfers, taking messages, call backs, holds, and disconnects.

• Applied the proper telephone etiquette to effectively control a telephone call.

• Identify voice skills and how to enhance a good telephone presentation.

• Received CSR rep of the month honors (6xs) in 2 years with the company for having great availability time on the phone, having talk time over 80% and retaining over 60% of our customers from leaving while averaging over a 90% score each month on Quality Assurance Reports.

Education

Dunbar Vocational High School Chicago, IL

General Studies, Diploma Received 1997

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