Operations Manager
Resume:
CHARLES SMITH
*** ****** ******, ********* ***, Richmond, Virginia 23224
*******.*.*****@*****.***
Forward-thinking, enthusiastic, and accomplished professional, interested in leveraging proven success across high-volume and fast-paced environments to carry out increasing levels of responsibility. Exhibit proactive leadership in setting up strategic vision and fostering a positive work setting toward organizational effectiveness and efficiency. Highly motivated, personable, and cooperative team player; effective and comfortable at conversing with various individuals and groups. Demonstrated expertise in providing big-picture vision, dynamic direction, and tenacity to make high-stake decisions using experience-backed judgment, strong work ethic, and irreproachable integrity. Recognized throughout career for displaying personal tenacity and independent work habit that inspire people to act decisively toward a common goal within a fast-paced working environment.
PROFESSIONAL EXPERIENCE
FEDEX FREIGHT | RICHMOND, VA
OPERATIONS SUPERVISOR | 2010 – PRESENT
Present outstanding customer service to various customers such as SuperValue, Walmart, FoodLion, PFG, CVS, Coca Cola, Hewlett Packard and Glaxco Smith Kline by promptly addressing their needs, concerns, and issues in freight arrival, departures, pick-ups, and damages. Guarantee accurate logistical support and on time freight delivery through frequent collaboration with management, road, and city drivers.Identify and increase set criteria to include reweighs, dock production, direct loading, and document control as well as city efficiencies through creation of strategic process. Interface and regularly communicate with drivers to meet on time departures and service freight. Proactively attend snapshot self-assessment for the Richmond Service Center.
Notable Contributions:
- Played a key role as a member of the SQI team; drove the attainment of corporate goals and objectives through effective promotion of customer satisfaction, employee engagement, and identification of new and innovative strategies.
- Regarded as the driving force for consistently achieving and surpassing goals of the entire business process; handled the selection and recruitment process of qualified application while supervising SQI committee.
- Led efforts in reducing freight handling while ensuring less damage, efficient production, and higher customer satisfaction through development and implementation of innovative new dock set-up.
- Measured success for local, regional, company goals which included special handling criteria for high risk customers and freight through detailed analysis of various daily reports such as inactive report, on time delivery report, document control report.
NELSON PALLET CO. | JOPLIN, MO
PLANT MANAGER | 2008– 2009
Delivered outstanding customer service by working closely with client to provide information in response to their needs about the products and service. Assumed full responsibility in managing the human resources and payroll department. Determined staffing process; interviewed, hired, conducted performance evaluation to a team of employees across multiple areas of responsibility. Administered and conducted thorough assessment of cross-training, safety, and quality programs.
Notable Contributions:
- Provided keen oversight in setting the strategic direction, implementation, and operational management to the staff and the entire site operations.
- Played an integral role in ensuring customer satisfaction while achieving corporate goals by writing, updating, and submitting weekly and monthly reports to owners.
LABARGE | JOPLIN, MO
PRODUCTION SUPERVISOR | 2006– 2007
Conducted thorough analysis and evaluation of processes for overall efficiency and profitability of the operations. Handled the compilation and maintenance of accurate record of materials in stock, on the production floor, used, and scrap. Employed root-cause analysis and CI tools such as MRP, Lean, and Six Sigma in monitoring efficiency, effectiveness, and quality improvement of the overall business operations. Closely supervised and monitored qualitative and quantitative output of production staff to ensure completion of schedule and retention of client satisfaction.
Notable Contributions:
- Utilized high analytical skills in composing processes and procedures while ensuring most efficient product with the highest quality in cooperation with multiple departments.
- Made use of innovative skills in designing and building a new program for cable development to be used in submarines from the ground up.
- Spearheaded development of high performing and cohesive team through training and development of direct reports; broadened skills and knowledge of workers on new procedures by providing effectual training and supervision.
CFM HOME PRODUCTS | JOPLIN, MO
OPERATIONS MANAGER | 2004– 2006
Made sure proper amount of material on hand through coordination and collaboration with purchasing. Leveraged expertise as operational leader in directing and overseeing 60-90 direct reports for positions including Production Workers, Forklift Drivers, Quality Inspectors, Inventory Control, Team Leaders, and Receiving and Distributing Clerks.
Notable Contributions:
- Maximized workflow of the production, which resulted in increased efficiency by more than 17% by applying Lean manufacturing process; managed and coordinated the daily cycle count of material including scrap and WIP.
- Directed strategic efforts in minimizing timeline of material transportation among work stations; streamlined and redefined workflow, productivity, and product quality as well as safety conditions on the production floor.
UNIVERSITY OF VIRGINIA | CHARLOTTESVILLE, VA
RESEARCH ASSISTANT | 2003– 2004
Rendered proactive support to doctorate candidate Lauren F. Winner in studying and conducting research on Anglicanism in colonial 18th century. Maximized the use of various research methods and tools, including Internet, scholar and academic articles, journals, and historical archives to accomplish assigned tasks.
Notable Contribution:
- Earned recognition for research and editing work in articles published in different Christian journals and in two published books titled Real Sex: The Naked Truth about Chastity and 5 Paths to the Love of Your Life by Miss Lauren Winner.
COUNTY COLLECTOR | JASPER COUNTY, MO
COUNTY COLLECTOR ADMINISTRATOR | 2001
Served as primary point of contact in identifying and resolving client disputes and conflicts. Managed and coordinated the maintenance of accounts payable and account receivable. Rendered efficient service in performing fiduciary responsibilities including collection, documentation, and deposit of more than $2M in the form of cash, certified checks, and credit cards for property tax.
UNITED STATES MARINE CORPS | BEAUFORT, SC
SERGEANT | 1996– 2000
Provided practical decisions to guarantee proper safety of enlisted Marines and commissioned officers in tactical situations. Led, coordinated, and facilitated consultation and training programs for 60 enlisted and commissioned Marines in job performance and personal presentation. Utilized team building techniques in leading and developing enlisted and commissioned. Displayed unsurpassed leadership skills in supervising Marines in high-stress, fast paced environments; employed critical thinking skills.
Notable Contribution:
- Recognized for outstanding performance and received job promotion as Sergeant of Marines in less than four years, an accomplishment shared by less than 8% of Marines Corps.
EDUCATION
- BACHELOR OF ARTS IN ENGLISH LITERATURE, 2004
University of Virginia, Charlottesville, VA
AWARDS AND HONORS
- Navy/Marine Corps Achievement Medal, (An Accomplishment Shared By Less Than 4% of Marines In Their First Four Years)
- Sea Service Deployment Ribbon (2nd Award)
- North Atlantic Organization Medal
- Armed Forces Service Medal
- Good Conduct Medal
- Armed Forces Expeditionary Medal
- Certificate of Commendation
- Graduation Ceremony Speaker
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