Quality Assurance Manager

MICHAEL VANWYNSBERGHE

DIRECTOR OF ROOMS / DIRECTOR OF OPERATIONS

HOTEL INDUSTRY

Mobile 864-***-**** Email *******.*************@*****.***

Summary

Results oriented management are talents of the skill set to include; sales, revenue generation, revenue management, full P&L responsibility, forecasting, budgeting, human resources, food & beverage, payroll and expense control and subsequent profitability to ownership. Creates an environment of positive service delivery, efficient systems management and dedicated to associate development. Provide a culture of success through goal setting, team building, strong communication skills and accountability. Leads and inspires a management team towards measurable and results oriented achievement through the development of strong core values. Project management, renovations coordination and expense control are areas of expertise of the skill set. Flexibility and adaptability are hallmarks of the management style.

Professional Experience

PARAGON HOTEL COMPANY - Homewood Suites by Hilton Greenville

GENERAL MANAGER (November 2010 – September 2011)

General Manager of 110 upscale all-suite extended stay hotel.

•Achieved Top 10 Hotel Award in 1st quarter 2011 of 305 Homewood Suites properties.

•Achieved and maintained STAR Ranking 1 or 7 in comp set in all categories through effective building of sales accounts to maximize corporate market segment, group market segment and transient business.

•Developed extended stay corporate accounts through business partnerships to achieve a 5+ night base business to account for 53% of business mix maximizing revenues on shoulder nights.

•Achieved Trip Advisor ranking of 2 of 65 hotels in the Greenville hotel market.

•Produced a 52% GOP with 85.6% YTD occupancies.

•Achieved QA of 95.56% in Hilton Worldwide – Homewood Suites by Hilton for bi-annual inspections for 2011 a task desired by ownership not achieved prior administration.

PEABODY HOTEL GROUP - Hilton Greenville (April 1996-September 2010)

DIRECTOR OF ROOMS / AGM Director of Operations 2008 - 2010

Directed the daily operations of the rooms division for a $10.0 Million, 256 room hotel, 12,000 sq.ft. of meeting space.

•Assistant General Manager/ Acting General Manager in absence of GM performing corporate responsibilities, travel and ownership obligations.

•Managed Executive Committee members; F&B Director, Human Resources Director, Property Accountant & Director of Engineering.

Assumed Director of Operations roll with elimination of F&B Director position by hotel ownership in 2008. Additional responsibilities included; Banquets, Restaurant, Lounge and Kitchen operations.

•Full P&L responsibility, budgeting, forecasting, revenue management, accounts receivables, accounts payables,

•Instrumental in the Sales effort building corporate partnerships with General Electric, Fluor Corp, BMW North America, Michelin North America, Carolina Handling, Fuji North America and Hubbell Lighting.

•Achieved Hilton Worldwide Performance Excellence Award: 2006, 2007, 2008, 2009

•Recognized by Hilton Hotels Corporation for six consecutive Outstanding Quality Assurance Inspections. Front Office/ CRM scores ranking hotel in Top 10 of 296 Hilton Hotels in the Americas. Hilton QA Inspection June 2010 is 99.68% ranking hotel #1 for hotel cleanliness. Awarded Hotel of the Year 1999 and 2005.

•Coordinated hotel renovations with Peabody Hotel Group ownership, designer and contractor in 2005 to include; rooms, public areas restaurant, lounge and all meeting space.

PEABODY HOTEL GROUP - The Peabody Orlando (June 1986-April 1996) 891 room upscale convention resort hotel, AAA four Diamond Hotel and Forbes Four-Star Award, 150,000 square feet of meeting space.

HOUSEKEEPING OPERATIONS DIRECTOR (August 1991- April 1996)

Directed daily operations of the housekeeping department for 891 room convention resort hotel.

•Responsible for Housekeeping Operations to include; Rooms, Public Areas, Laundry, Dry Cleaning, Uniform Distribution. Managed all outside contractors, vendors and suppliers.

•Directed all departmental managers, supervisors and a team of 230 associates.

•Responsible for preparation of annual operating budget, capital expenditures and monthly P&L analysis.

•Awarded AAA Four Diamond Award and Forbes Four Star Award Annually.

•Recognized by Preferred Hotels Worldwide for outstanding annual inspections always achieving 98.9% or better on all quality assurance inspections.

•Awarded Manger of the Year 1995.

DIRECTOR OF FRONT OFFICE (April 1987 - August 1991)

Directed the operations of the front office department for 891 room convention resort hotel.

•Awarded AAA Four Diamond Award and Forbes Four Star Award Annually.

•Recognized by Preferred Hotels Worldwide for outstanding annual inspections always achieving a 99.1% or better on service scores from inspection stays and audits.

•Front Office Division to include; Front Desk, Reservations, Telecommunications, Guest Services, Concierge, Bell Services & Transportation.

•Responsible for Revenue Management Team in the formative years of the hotel interacting with the Sales Team to maximize occupancies, revenues and rate.

•Convention resort hotel requiring continuous communications and planning to ensure smooth operations of large turns with convention groups.

PRE-OPENING TEAM (June 1986 – April 1987)

Member of the pre-opening team in following areas:

•Vital to the Sales effort of hotel in Business Market Segment blitzing area businesses to create an awareness of the Peabody Brand.

•Instrumental in Human Resources in the initial mass hire of 1,200 associates.

Education

Indiana University School of Business, Bloomington, IN

BS, Business Administration - Behavioral Psychology, 1983 – 1986

Holy Cross College, Notre Dame, IN

Business Administration – Behavioral Psychology, 1981 - 1983

Certifications

•CRDE – Certified Rooms Division Executive

•Predictive Index Analyst

•CPO – National Certified Pool Operator

Honors and Awards

•Peabody Hotel Group - Hotel of the Year Award 1999 & 2005

•Hilton Worldwide – The Performance Excellence Award 2006, 2007, 2008, 2009.

•Hilton Worldwide – Received Six Consecutive Outstanding Ratings on Hilton Worldwide Quality Assurance Inspections.

•Hilton Worldwide – Journey Ambassador – Winner for Three Consecutive Periods.

•Peabody Orlando - Manager of the Year 1995

References - Profile & Recommendations on Linkedin.com

John P Howard Bill Bennett Victor Mills

Hilton Director Brand Mgt Director Sales & Marketing Executive Director

Hilton Hotels & Resorts Marriott Executive Park Aegis

704-***-**** 704-***-**** 805-***-****

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