Customer Service Technical Support

HC ** BOX ** • PARTHENON, AR *****

PHONE 870-***-**** • E-MAIL ***************@*******.***

ANGELA HODGE

OBJECTIVE

To become a successful asset to your company.

SUMMARY OF QUALIFICATIONS

Developed ability to work in a fast-paced atmosphere

Maintained excellent customer relations and developed customer rapport

Diplomatically resolved customers complaints on as-needed basis

Accurately calculated and made daily deposits of up to $3,000.00

Ability to follow instructions well and make decisions with no supervision

Motivated and supervised 25+ employees on daily basis

Maintained all record-keeping procedures without error

Delegated responsibilities to employees to meet company’s expectations

Effectively developed telephone communication skills and consistently met goals

EMPLOYMENT HISTORY

CSR, Con-way Freight, Marshfield, MO 02/10 – 08/11

Teacher, Kid Kingdom Childcare, Rogersville, MO 08/09 – 11/10

Tech Support, Teletech, Springfield, MO 05/09 – 08/09

Dispatcher, Buddy’s Trucking, Brookline, MO 10/08 – 12/08

Clerical Position, S&S Express, Springfield, MO 11/07 – 10/08

Loan Officer, Penmac Personnel, Springfield, MO 06/07 – 11/07

Technical Support Agent, Bell Industries, Springfield, MO 02/07 – 06/07

Cashier, Hardee’s Convience Store, Rogersville, MO 08/06 – 02/07

Clerical Positions, Penmac Personnel, Springfield, MO 03/06 – 08/07

PROFESSIONAL EXPERIENCE

Microsoft Office Customer Service Skills

Microsoft Windows Handling high call volume

Data Entry Technical Support

Filing/Editing Leadership Skills

Typing (85+ wpm) Microsoft Word

Some legal assistant Excel

Business Math PowerPoint

Business English Outlook Express

Management Skills

EDUCATION

Associate Arts Degree in Business Management 02/05 to 02/06

American Intercontinental University, Hoffman Estates, IL

G.P.A. 3.96

REFERENCES

Hosmer & Wise, P.C., 1736 E Sunshine, Springfield, MO 417-***-****

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