Service Customer
Resume:
Cindy Price
McHenry, Illinois 60050
Job Experience:
RT Associates June 1992-June 2006
RT Associates is a digital printing company. Responsible for preparing customers electronic files to go to press. This involved checking files to make sure they met certain standards, fixing any problems with the files, making any customer changes, designing new documents and then prepping files for press. Proficient in the following programs: Quark Xpress, Photoshop, Illustrator, In-Design, Microsoft Word, Excel and several other programs. I also dealt with customers whose electronic files had problems. I would either explain how to fix them we would fix the problem for them. This did involve customer problem-solving.
Liberty Tax Service January 2008-April 2008
Preparing individual tax returns. Dealing with customers one-on-one. Accurately entering all information from customer documents and making sure that customer has provided all the documents that are needed. Also doing customer follow-up surveys asking them about their experience with our service.
West at Home April 2008-December 2010
Providing professional, courteous, responsive and accurate service to customers. Responsible for the effective and efficient handling of customer orders and any concerns relating to their order.
Parameds.com April 2008-Present
Working with various insurance companies to request and receive medical records that are needed to complete life insurance and disability claims. Responsibilities include researching physician’s contact information and contacting facilities. I correspond with medical records staff, fax, email, and post payment for completed requests to be forwarded to the insurance company. My goal is to retrieve medical records in the quickest time frame possible.
ACD Direct March 2010-Present
Providing professional, courteous, responsive and accurate service to customers calling to pledge for PBS television stations and radio. Responsible for the effective and efficient handling of pledges and any concerns relating to their pledge.
References are available upon request.
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