Customer Service Assistant

Qiana Hendricks

**** ***** *** **** • Raleigh, • NC • 27613 • Home: • 919-***-**** • *****.*********@*****.***

Experience Lamik Beauty and Cosmetics

December 2010-May 2012 Personal Assistant Raleigh, NC

Responsible for answering phones, sending and receiving correspondence. Conduct phone surveys as needed. Arrange all travels and create expense report. Researching the internet for beauty blogs. Attended all events and conferences.

ACS

January 2008 - July 2010 Billing and enrollment specialist Raleigh, NC

Provided customer service to plan members and providers by resolving issues and educating callers. Verified enrollment status, made changes to records, researched and resolved enrollment system rejections. Responsible for all billing and delinquency processes for assigned groups. Ensured accuracy and timeliness of the membership and billing function. Responds to inquiries concerning enrollment processes. Maintained enrollment database, ordered Identification Cards. Determined eligibility and applied contract language for each case assigned. Provided detailed information on bills, collects premiums and reconciles payments. Maintained and reconciled premium bill, self-bill and individual billed accounts. Notified clients of premium discrepancies.

Nique's Boutique

January 2004 – December 2010 Personal Assistant Raleigh, NC

Coordinate with various staff for operational support activities of the unit;

Provide administrative/secretarial support such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries.

Attend meetings and events, responsible for ordering new products.

Education Millbrook high

June 1999 High School Raleigh, NC

Wake Technical Community College

2003 Associates

health science Raleigh, NC

The Medical Arts School

August 2008 License

Massage Therapy Raleigh, NC

Therapeutic Massage training

Walden University Present Online

December 2011

Public Health

Skills • Strong organizational skills and attention to detail.

• Natural ability to work both alone or as part of a team.

• Strong analytical and problem-solving skills.

• Strong multitasking skills.

• Knowledge of Microsoft Office.

References Jerneka Curtis:

contact number:919-***-****

occupation: Business owner Unique Boutique

Business reference

Lakaya Samuels

contact number:919-***-****

Occupation: supervisor

Business reference

Elizabeth Strickland

contact number:919-***-****

occupation: Owner Lamik Beauty and Cosmetics

Business reference

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