Administrative Assistant/Office Manager/Customer Service/Patient Advoc

Nona Johnston

South Holland, IL. *****, 708-***-****, ************@*****.***

Objective Dear Hiring Executive: In the interest of investigating employment opportunities with your organization, I am enclosing a copy of my resume for your review. It will furnish you with information concerning my experience and abilities.

As my resume indicates I have a solid educational background in Business Administration, throughout my career; I have been recognized for my management skills, attention to detail, and organizational skills.

My current goal is to find a position in a stable company, where I will have opportunities for growth which you will make utmost use of with my performance. I am comfortable being a team player, and as part of the team I can coordinate well with others which will in turn help the team to excel.

Once again thank you for your time and consideration, I look forward to hearing from you soon.

Experience Office Manager - Salary requirement – Open

2007-2009 Advanced Reproductive Center-Chicago IVF, Munster, Indiana

Maintained office efficiency by planning and implementing office systems.

Completes operational requirements by scheduling and assigning employees; following up on work results.

Maintained office staff by recruiting, selecting, orienting, and training employees.

Maintained office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Under the direct supervision of the Phlebotomy/Accession Lab Supervisor, obtained and prepared specimens for analysis and various screening tests.

Patient Advocate, Medical Biller,

2004-2007, Arbor Center for Eye Care, Homewood, Illinois

Responsible for handling insurance claims appeals, billing secondary insurance claims, processing electronic claims, handling patient and insurance calls. Well-organized - computer literate - Centricity software

Office Manager/Medical Billing

2001-2003, Midwest Fertility Center, Munster, Indiana

Managed the resources required to provide centralized interoffice and administrative

Support for the division, and other related services assigned to the Administrative Services Department. Assist in a first line management capacity, administering company policies, procedures, functions, and activities of all phases of the division. Medical Manager Software

Nona Johnston

South Holland, IL. 60473, 708-***-****, ************@*****.***

Qualifications: Proficiency in operation of office equipment and computer applications

Understands office workflow and applicable company policies and procedures.

Ability to effectively organize information for fast, accurate retrieval.

Ability to prioritize and structure tasks and information.

Exhibits mature and independent judgment, initiative and flexibility.

Highly responsive to the needs generated by the day-to-day activities of management.

Comfortable working with all levels of management and possess good interpersonal skills.

Education Chicago Wide College, Chicago, Illinois 60601

Associated Degree: Business Administration

Phlebotomy Training (on the job)

Dale Carnegie Workshops 1 & 2 Communication for Success

A professional developmental series workshop that centered on time management, delegation, communication, customer service, and a more cooperative workplace atmosphere.

References References are available on request.

Thank you,

Nona Johnston

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