Customer Service Assistant

MARY HAYNES

**** ****** **** **** * LAKES, FL ***38

HOME: 813-***-**** CELL: 813-***-****

E-MAIL: *********@*****.***

EDUCATION & EXPERIENCE

**/****- ******* ********** ** Phoenix Bachelor of Science, Business Administration

01/2006- 06/2008 Gibbs College Criminal Justice (In Progress)

08/2004- 05/2005 Northern Virginia Community College Associate of Arts

Proficient in Microsoft Office programs, Document Formatting and Proofreading, Typing 55 WPM.

WORK HISTORY

11/2009- 11/2011 Primrose School of Tampa Palms Tampa, FL

Teacher Assistant

Supervise twelve 12-24 month old toddlers while maintaining a safe, healthy, nurturing environment, promoting the education and developmental growth of toddlers. Responsibilities include daily communication with parents and administrative staff, monitoring toddlers during drop off and pick up, assisting the lead teacher with developing and implementing lesson plans, activities, and following set curriculum guidelines daily, and assist toddlers with daily milestone achievements. Proficient in sign language and sign language instruction for toddlers.

12/2007-08/2008 Minnieland Private Day School Centreville, VA

School Age Lead Teacher (Tier 4)

Supervised and assisted 15 five to ten-year-old children with daily after school assignments and provided after school care and activities geared towards further educational development in arts and sciences, as well as motor skill enrichment. Oversaw all classroom activities while providing guidance for assistant teachers. Maintained certifications in First Aid, CPR , and MAT.

04/2007-11/2007 La Petite Academy Centreville, VA

Management Assistant

Assist the academy management team with general operations including but not limited to assuming the role of the director and assistant director in their absence, provide tours to prospective families, ¬¬-perform general clerical tasks, manage financial expense reports and records, interview potential employees, received certifications in First Aid, CPR, MAT, and Driver Certification for Van transportation of children to the school.

06/2004- 03/2007 La Petite Academy Centreville, VA

School Age Lead Teacher

Monitor and supervise 20 five to ten year old children in an after school program while fostering proper and constructive interactions with other children and adults. Responsibilities included driving the van that transported children to and from day school programs.

Haynes, Page 2

12/2000- 03/2004 Toys R Us Fairfax, VA

Customer Service Associate

Responsibilities included but were not limited to assisting customers with purchases and locating items, handling customer returns, complaints and concerns, answering the store phones, restocking items returned to the store, provided back up assistance to other customer service representatives at times of high sales volumes, processed sale transactions, and assisted with nightly cash accounting and balancing.

REFERENCES

Provided upon Request

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