Organization Change Management, Configuration Management, Trainer

JEFFREY M. GOLD

*** ******** ****** 916-***-**** - Phone

Roseville, CA 95678 916-***-**** - Cell

OBJECTIVE: To make a difference in a dynamic, growing company utilizing my people, process and technology skills

PROFESSIONAL EXPERIENCE:

Delta Dental Inc, Rancho Cordova, CA 07/03 – Present

Enterprise Change Management

Senior member of Enterprise Change Management team focused on ensuring the successful completion of changes in Infrastructure and Applications in a variety of diverse environments and platforms (Windows, Unix, and Mainframe). Helped design, implement, and manage processes and procedures adopted company wide. Brought in and rolled-out new tools to help manage the documentation, tracking, approvals cycle, and completion status of all changes in both pre-production and production (tools were TeamTrack and then Mashups, both from Serena Software). Designed and led training classes on Change Management and on using the Change Management tools. Led Change Management Meetings used as a forum for ensuring all aspects of changes are communicated and are positioned for success. Helped manage projects to improve reporting to Senior Executive staff in regards to change accuracy and characteristics. Helped create disaster recovery programs for department. Helped organization transition to new practices and procedures.

JMG Consulting, Morgan Hill, CA 10/01 – 06/03

Consulting company designed to improve product lifecycles for companies. Focus is on requirements analysis, recommendations for process improvement for all industries, and hands-on implementation. Last contract was with Simutest, where effort is in the development, testing and sales of a CVS-based Configuration Management and Release software tool. Focus is on product design, coordination of testing, and managing promotion of product for the chip, hardware and software industries.

Reason for Leaving: Family move to Sacramento

Previous contract was with HEWLETT PACKARD in Cupertino, CA as a contract Release / Project Manager. Effort was managing monthly upgrades of Oracle-based CRM System used by HP’s global Sales and Marketing teams. Designed and enhanced lifecycle processes between Customer, Oracle, and development resources. Reduced monthly upgrade time from nearly one week to less than 48 hours. Designed and implemented communication and escalation processes and procedures for all roles and responsibilities, and improved processes for the defect tracking tool (WITS). Performed training programs on lifecycle processes. Worked closely with Italian and US developers to better manage changes in the product. Introduced change management concepts to division. Consulted with all levels of management in order to facilitate changes based on requirements. Created disaster recovery processes for department that was used in several test scenarios.

LEGATO SYSTEMS, Inc., Palo Alto, CA

01/01 - 08/01

Release / Project Manager

Managed 7-person team responsible for nightly product builds and infrastructure of the dedicated build machines. Enhanced processes and procedures that allowed multiple development sites and platforms to work more efficiently. Created and managed many information-sharing projects that brought focus and improved visibility to the organization. Created training programs for employees around change management. Managed development of internal web site that displayed detailed build results, dynamic system configuration, and access to source and binary repositories. Created a centralized information database detailing releases from information scattered in many locations. Enhanced company release process to ensure all relevant items were consistently and accurately available. Member of Process Improvement Team created to add methodology and process to the product lifecycle with focus on change management. Assisted with Department Disaster Recovery program. Created process for OEM customers to provide direct feedback into engineering. Created and improved processes for order management and fulfillment to OEM customers.

Reason for Leaving: Management level layoff

PRETZEL LOGIC SOFTWARE, Inc., Cupertino, CA 09/98 - 12/00

Training Manager / Project and Program Manager

Primary responsibilities focused on training consultants in delivering services and solutions through consulting in Change Management, Configuration Management, Defect Tracking, Build and Release, Project Management, Order Management, Disaster Recovery, and Help Desk technologies. Client Companies were from a variety of areas: Software, Telco, Networking, Banking, Insurance, etc. As the Training Manager, I created and delivered of an extensive 5-day course in complete lifecycle methodology and in Pretzel’s 5-step process for successful engagements. As the sole course architect, I worked closely with the company founders to ensure complete coverage of processes for each phase of a project. As a Project / Program Manager, tasks included managing projects and programs by managing / implementing processes, tools, and infrastructure changes as needed. Additional tasks involved creation and tracking of detailed schedules, analysis of requirements and issues, and providing technical resources, such as script writing or documentation. Each engagement involved training client personnel, and ensuring on-going training for Pretzel consultants. Team sizes ranged from 2 to 12 people. One of my major PM projects was at OnCommand Video, where I evaluated their manual, error prone build and release system and implemented a fully automated, reliable global process. Reduced release time from several days to a couple of hours. Another long-term effort with Compaq was to assist managing implementation of CMM best practices.

Reason for Leaving: Company ceased operations

ADOBE SYSTEMS, San Jose, CA 08/97 - 08/98

Global Release Manager

Created and managed all the teams responsible for production releases of Adobe’s U.S. and Localized software. This included designing the processes and procedures for building the software, and the organization and implementation of multiple projects dealing with Change Management issues and automation efforts. Much effort was spent designing and leading training programs designed to have consistent, accurate processes and procedures. Also chaired Review Boards, and acted as a liaison between Development, QA, and Manufacturing. Managed growth of department and training of personnel that had a dramatic positive effect on the efficiency of the product life cycle. Managed multiple concurrent projects related to optimizing processes, enhancing procedures, and documenting methodologies. Streamlined many processes that cut time to releasing software from weeks to days. Also worked with OEM and vendors to improve feedback, and participated in disaster recovery efforts protecting departments assets

Reason for Leaving: Layoff of entire department (20% of company)

ASCENT LOGIC CORPORATION, San Jose, CA 02/92 - 08/97

Project Manager / Configuration Management Manager / Test Manager / Help Desk Manager

One of my responsibilities was ensuring timely collection, identification and integration of product components and collateral materials for release to Operations. Duties included chairing weekly Product Status and Change Control meetings, managing projects related to build and release efforts, facilitating creation of master product tapes/diskettes, designing installation programs for various products and platforms (Using InstallShield). Other roles were managing Platform Test Team which validated product on all platforms (UNIX, PC, and Mac), maintaining user manuals and guides related to installation, and assisting Customer Service department with technical and methodology issues. Also worked with Marketing and Sales organization to ensure proper order , license, and renewal of product offerings. Facilitated product migration to CD-ROM format, which involved evaluating potential vendors, total redesign of the installation process, managing a rigorous Beta program, and ensuring proper release processes were enabled. Created and presented training program for consultants in “best practices” and tools use. Also set up new processes as Help Desk Manager to improve internal tasks, and communication with Customers. Participated in disaster recovery exercises for division.

Reason for Leaving: Company ceased operations

SOFTWARE: NT, Windows, Multiple UNIX systems (e.g. SUN, SOL, AIX, HP), Linux, Mac, C, C+ FORTRAN, PASCAL, ASSEMBLER

APPLICATIONS: Many Change and workflow Management tools including TeamTrack / Mashups, Serena ZMF, Heat, and Sharepoint. Many source code control tools including CVS, SourceSafe, PVCS, Perforce, ClearCase, and RCS. Defect Tracking tools and Call Tracking tools such as Heat, ClearQuest, WITS, and Vantive. Presentation and delivery tools such as Excel, PowerPoint, MS Project, Web-Ex, PlaceWare. Automation tools such as Perl, Shell Scripting, InstallShield. Project Management tools such as MS Project and PCProject. Many other apps such as MS Office tools (word, etc.), JavaScript, RezEdit, Stuffit, MPW, FileMaker Pro, Inventory Control, CMS, CRM, MS Access, PhotoShop, General Accounting and Graphics, Oracle, SQL, Informix

EDUCATION: San Jose State University, Computer Science Studies: GPA 3.5/4.0

De Anza College, Computer Science Studies: GPA 3.6/4.0

MEMBERSHIP: INCOSE (International Council of System Engineering)

President of local Toastmasters Club

AWARDS: Advanced Leadership – ToastMasters International

Advanced Communicator – ToastMasters International

OVERVIEW OF SKILLS:

• Over 20 years of experience in all phases of the software lifecycle

• Process improvement expert in a variety of environments, i.e., software, chips, hardware, infrastructure, etc.

• Many years in a training or education role designing, implementing and leading diverse technical, managerial, and project management courses

• Highly successful managing projects and releases within budget and time constraints

• Expert in Change Management philosophy, methodology and practice

• Much experience in disaster recovery processes in a variety of organization and cultural situations

• Experience managing people, process and technology on multiple platforms (Windows, UNIX, Mainframe, and MAC)

• Direct experience with tools from all aspects of the product lifecycle (SCM, SQA, Pubs, Mfg)

• Created and /or managed roll-out of procedures and methodologies for business re-engineering or process optimization efforts

• Experience implementing “best practices” based on such industry standards as SEI CMM and ISO

• Customer satisfaction achieved with reproducible and accurate processes and procedures

• Reduced release cycles, i.e., from 2 weeks to 2 days

• Managed efforts so that products and documentation match

• Expertise with presentation methods and tools such as PowerPoint, Web-Ex and Live Meeting

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