Customer Service Administrative Assistant

Merie Burns *******@***.*** 323-***-****

PROFESSIONAL SUMMARY

A dedicated and professional candidate with years of experience working in diverse and complex environments. Positive attitude and accustomed to working in team-oriented and independent positions under stated deadlines and minimal supervision. Possesses ability to multi-task with excellent written and verbal communication skills. Enthusiastic, dedicated, and responsible with an excellent work ethic.

SKILLS

MS Outlook, Excel, MS Word, Lotus Notes, Adobe Acrobat, FilemakerPro, Access, Internet & Intranet navigation, Typing (65+wpm), Date Entry, Customer Service, Human Resources, Receptionist, Scheduling, Expense Reports, General Ledger, Invoicing, Timekeeper, Filing, Accounts Payable, Account Receivable, Sorting and Distribution of Mail, Tracking and Maintaining Supplies, Dictaphone Transcription, Calendar Maintenance, Create and Maintain various Documents and Reports, Meeting Coordination, Travel Coordination.

PROFESSIONAL EXPERIENCE

Kaiser Permanente, Downey Medical Center | Downey, CA October 2011 to January 2012

Medical Health Services – Medical Correspondence

Senior Clerk III, Contract – APR Consulting, Inc.

• Intake Coordinator

• Greet HMO members applying for disability benefits within the medical correspondence office.

• Assist members applying for SDI (State Disability Insurance) PFL status (Paid Family Leave) FMLA status (Family Medical Leave Act) CESLA status (California Employment Sick Leave Act) as well as various private disability insurance policies.

• Process members requests for:

o Jury Duty Medical Excuse

o DMV (Department of Motor Vehicle) handicap placards

o Diagnostic Imaging Reports

o Immunization Records

o Health Assessments for return-to-work status

o Medical Records copies of office visits, lab results and x-ray reports

• Records input utilizing Kaiser Permanente-specific software configuration (HealthConnect) using the Enterprise system for data entry.

Kaiser Permanente, Downey Medical Center | Downey, CA April 2011 to June 2011

Business Systems & Reporting/Clinical Documentation and Audit Operations

Administrative Assistant, Contract – KForce Professional Staffing

• Provided administrative support to Medical Auditing Dept.

• Logged MD Patient Chronic Disease Alerts of Medicare Advantage participants to be updated in HealthConnect database

• Distributed documentation to Medical Auditors

• Updated daily receipts of alerts from three other Kaiser Permanente facilities

• Provided courier service for the gathering of documentation

Kaiser Permanente, Burbank Business Office | Burbank, CA March 2011 to March 2011

Data Base Management Assistant, Contract – APR Consulting

• Performed data entry of newly enrolled Kaiser recipients

• Proof work against hand-written enrollment forms

Kaiser Permanente Los Angeles Medical Center, Safety Division | Los Angeles, CA February 2011 to February 2011 Data Base Management Assistant, Contract – KForce Staffing

• Provided data base support to safety department

• Participated in weekly Grand Surveillance rounds of medical facilities and administrative departments within the Medical Center

• Observed Compliance Auditors while they administered visual checks of hospital department’s adherence to JACHO Standards

• Performed data base data entry of the findings and details regarding the various departments’ level of compliance

• Made random queries to hospital personnel regarding the possession of the mandatory Emergency/Safety Codes Card

Private Duty Per Diem

Weekend Volunteer Caregiver July 2008 to Present

Kaiser Permanente, Content Management | Pasadena, CA July 2006 to July 2008

Procurement Specialist I, Contract – Genesis Staffing

• Provided support to Sr. and Jr. Buyers within Content Management, Procurement & Supply

• PME (Procurement Match Errors) resolution with Materials Management department

• Created Kaiser Stock Numbers (KSNs) for materials for company- wide distribution

• Validated item attributes (e.g. Description, UOM-Unit of Measure Conversion Factors) with the Manufacturer/Supplier

• Customer Service to Materials Management assistants requesting Kaiser Part Numbers (KSNs)

• Attend weekly audio-conference staff meetings with the Northern

• California Regional Headquarters.

• Monitored Content Management mailbox for KSN requests submitted by

• Southern California offices and clinics.

Kaiser Permanente, Department Of Medical Education Hollywood, CA June 2006 to July 2006

Administrative Specialist IV, Contract – Genesis Staffing

• Provided administrative support to middle management

• Assisted with the compilation of materials to be provided to new hospital interns

• Assemble orientation manuals, processed new-hire documentation, assembled new hire files

• Provided customer service to new student interns by providing resource information regarding Kaiser Permanente Sunset location

• Reception duties

Kaiser Permanente, Compliance and Privacy Office | Pasadena, CA May 2006 to June 2006

Administrative Specialist, Contract – Genesis Staffing

• Administrative support to senior level management (Department Director and 5 managers) as well as their direct reports

• Served as Director’s Receptionist, screening and announcing visitors

• Maintained Department Director’s heavy calendar

• Processed travel arrangements

• Prepared expense reports for Department Director

• Created travel arrangements

• Coordinated virtual conferences

• Initiated service requests and trouble reports for all department members

Medtronic MiniMed | Northridge, CA September 2005 to May 2006

Sales Training and Development Department

Project Coordinator, Contract – MODIS IT

• Responsible for support to the Director of Sales Training and Development and to the Manager of Clinical Studies over the DNS (Diabetic Nurse Specialists)

• Customer service - coordinated travel arrangements and hotel accommodations for new diabetes pump sales associates

• Served as Director’s Receptionist, screening and announcing visitors

• Procured training materials, assist with the acquisition of Train-the-Trainer (Huthwaite) for sales training development

• Assembled and facilitate training binders for new sales associates of diabetic equipment

Kaiser Permanente, Information Management | Pasadena, CA July 2005 to September 2005

Senior Administrative Specialist, Contract – MODIS IT

• Responsible for the day-to-day operations of an IM (Information Management) Organization

• Repeated department assignment of contract worked August 2004 to November 2004

• Provided administrative support to senior level management (Department Director and 5 managers) as well as their direct reports

• Served as Department and Director’s Receptionist, screening and announcing visitors

• Assisted in the initiating of employee roll-on documentation

• Request company identification (employee badges), email access and time-keeping computer access for electronic timecards

• Organized, manage and assist asset management to process the installation of new software and new equipment

• Responsible for department weekly status report prepared for the VP’s review

Transamerica/Aegon Insurance Company Los Angeles, CA January 2005 – to July 2005

Insurance Processing Specialist, Contract – Corestaff Services

• Terminal Funding department specialist responsible for interim procedures, processing documents related to insurance quotes for clients participating in the tax annuity program

• Researched 1099R distribution for current tax annuity clients

• Maintained Equifax database of relocated clients for up-to-date information

• Monitored, scan, and image documents

• Produced Dictaphone transcription of telephone inquiries

Kaiser Permanente, Information Management | Pasadena, CA August 2004 – November 2004

Senior Administrative Specialist, Contract – MODIS IT

• Provided administrative support to senior level management (Department Director and 5 managers) as well as their direct reports

• Served as Department and Director’s Receptionist, screening and announcing visitors

• Assisted in the initiating of employee roll-on documentation

• Requested company identification (employee badges), email access and time-keeping computer access for electronic timecards

• Organized, manage, and assist asset management to process the installation of new software and new equipment

• Responsible for department weekly status report prepared for the VP’s review

Kaiser Permanente | Pasadena, CA September 2002 to November 2002

Senior Administrative Assistant, Contract – Spherion

• Created travel arrangements, coordinate videoconferences and conference calls

• Heavy calendar management for Business Managers in a financial environment

• Organized, manage and assisted in the daily operations of the office

• Process department service requests

• Created files and assist with heavy filing of data warehouse applications with sensitivity toward confidential documentation

• Prepared expense reports and track/research budget reports

Kaiser Permanente | Los Angeles, CA August 2002 to September 2002

Senior Administrative Assistant, Contract – Spherion

• Provided support to the Director of Risk Management

• Provided office and phone coverage (reception) for hospital staff

• Responsible for supply orders, conference room scheduling and meeting changes

• Instrumental in coordinating materials for meetings regarding JACHO compliance

• Performed advanced, confidential secretarial and general office duties

• Dictaphone transcription

Kaiser Permanente | Hollywood, CA July 2002 to August 2002

Senior Administrative Assistant, Contract – Spherion

• Provided administrative support to the Department of Education and Consulting Services

• Statistical typing of instructional materials for new RN, LVN and Technician positions throughout the hospital

• Technical typing, create new forms and revise forms for instructional aides

Department Of Mental Health, County Of Los Angeles | Los Angeles, CA November 2001 to July 2002

Administrative Assistant III, Contract – Select Staffing

• Executive support to the Director of the Long-Term Care Program, County of Los Angeles, Department of Mental Health

• Responsible for taking telephone referrals from various hospitals in and around Los Angeles

• County for the IMD (Institutes of Mental Disease) Program Placement

• Served as Department and Director’s Receptionist, screening and announcing visitors

• Maintained Access database of all department referrals for department

• Assist Case Workers in processing referrals to the IMD program

• Responsible for maintaining Excel database of all residents currently in the facilities

• Heavy customer service with phones, data entry, correspondence and mail processing for 16 staff members

• Maintained supply inventory

Kaiser Foundation Health Plan Inc. | Pasadena, CA October 2001 to November 2001

Financial Assistant/Marketing and Communications, Contract – Spherion

• Responsible for tracking and reporting expenses for Brand Management, National Advertising, National Internet site and National Member & Marketing Communications.

• Distributed year-to-date expense reports and variance reports

• Reconciled MTD report with internal tracking, reconcile general ledger detail reports with internal tracking utilizing Filemaker Pro database

• Responsible for database input of invoices, act as admin float for advertising and internet departments. Tracked cost codes on comparative Excel spreadsheet

• Financial administrative support to Manager of Finance Department

EDUCATION

Los Angeles High School, Los Angeles, CA

High School Diploma

VOLUNTEER AND INTERN SERVICES

Nursing Assistant – Hospice Care July 2008 to Present

Private Duty Per Diem - Volunteer

Essential Functions:

Under the direction of the Hospice assigned RN I assisted their work to meet the needs of the patient providing safe, quality care, to include:

• Implemented progressive mobility guidelines (e.g. patients in chair for meals).

• Ambulating, turning and repositioning patients by using safe patient handling techniques and equipment in the tasks of lifting, transferring and repositioning.

• Assisted with the activities of daily living, including but not limited to: safe food handling, meal preparation, feeding, bathing, toileting, providing water, answering the phone and oral care.

• Home health aide, assist with light housekeeping, run errands to pharmacy for meds.

• Assisted the RN with patient monitoring, to include reporting vital signs, patient compliance with Meds, weights, and measuring recorded input/output of fluids.

• Acted as a sitter to ensure patient safety needs were met.

• Assisted with patient hygiene, nutrition, mobility, monitoring and engaging patients in mental stimulating and therapeutic activities.

• Maintained a clean and safe patient environment, ensuring a clean and tidy bedside and neat, unsoiled linens.

• Performed other related duties as needed.

• Reported on any special attention needs to higher medical staff regarding skin care, infection control.

Administrative/Personal Assistant January 2003 to July 2004

Los Angeles, CA Intern

• Provided support as a personal assistant for a busy financial exec

• Primary duties included answering and screening phone calls, coordinating travel and appointments with a positive, proactive attitude

• Assisted in managing day-to-day affairs that included payment of household bills

Contact this candidate