Mark Ricklis

Mark Ricklis

NJ *****

908-***-**** (H)

Objective:

Apply my extensive management and technical skills in a creative and challenging marketing opportunity.

Success Summary:

Managed up to twelve staff engaged in pricing, material requirements, and installation. Implemented cost-saving measures in high-end market for designer showroom. Organized and improved workflow for job layout and setting installation deadlines, resulting in meeting 100% of customer commitments. Engineered, implemented, and deployed systems for communication with sales staff, upper management, and installation teams, reducing delays and increasing job throughput. Improved profitability by 12% through thorough utilization of inverntory and attention to detail that led to significant improvements in staff efficiency.

Work Experience:

Saxony Carpet D&D Building New York, NY 1993 – 2008

Process Department Manager:

• Inventory management

• Planning to anticipate and prevent problems

• Preparation of detailed purchase orders

• Design and preparation of floor layouts for management and sales staff

• Technical management and responsibility for all large-scale projects

• Design and preparation of work orders for installation crews

• Scheduling and allocation of staff resources

• Exceptional communications skills; strong expertise in Microsoft Excel and Word

• Creativity focused on attention to detail and innovation

• Demonstrated repeated ability to save money and increase profit

• Comprehensive presentation to management, sales staff, and installation teams of all job-pricing and labor requirements

• Customer conflict resolution

Suburban Carpets Millburn, NJ 1973 – 1993

Owner - Retail sales:

• Retail sales - carpet, custom tile, hand-made rugs

• Exhibited creative talent in design, use of color, and sales

• Management of business including all business operations

Education:

American University Washington, DC BA Philosophy

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