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Wendy Starkand

Personal Profile

Special talent for motivating and mentoring with creative methods. Adaptable, enthusiastic, energetic, and able to learn quickly. Passionate, charismatic, with a dynamic presence.

Professional Accomplishments

Training Design, Development & Facilitation

 Designed training courses for corporate education.

o Topics include: New Hire Training, Orientation, Leadership, Train the Trainer, Time Management, Selling Skills, Personality Styles and Goal Setting. Self-paced and classroom modules

 Partnered with Dick Grote to Design and Deliver “Discipline without Punishment” Performance Management Workshop to all Management within Coast Dental.

 Designed Curriculum which was approved to replace existing Kodak Digital Radiography program at Coast Dental.

 Designed and delivered training, approved to take the place of Cingular Wireless training plans, for all New Hire Sales Representatives in 8 states including:

o New Hire Training Program

o Level One Sales Workshop

o In Store Training Program

 Co-Designed and facilitated corporate wide training for “Active Sellers” in retail stores for Blockbuster Video

 Developed an internal assessment tool to be utilized by Store Managers for Blockbuster Video, to determine training needs for internal promotable candidates

 Part of a team that reduced turnover by 10%, and improved shrink by 1% for Blockbuster Video

 Awarded “Most Valuable Player 2003” for Blockbusters Training Team

 Project Managed development of New Hire Training re-design for Capital One:

o Developed Accelerated activities and included blended learning to enhance the development of New Hire Associates, coordinated content provided by trainers at multiple sites, responsible for proofing content and creating materials for activities

 Chosen to reside on the Accelerated Learning Committee for Capital One, to transform the Organization to Accelerated Methods

 Developed and implemented content based on Adult Learning methods and Accelerated learning, to foster continual learning for associates

 Development of evaluation systems utilizing ADDIE design model and Kirkpatrick’s four levels of Evaluation

 Facilitation of classes including: Train the Trainer, Situational Leadership, Coaching Skills, Change Management, Scheduling Tools and Adult Learning Theory.

 Facilitation of Leadership Program to Supervisors

Recruiting and Hiring

 Designed and implemented company wide staffing and sourcing plans

 Sourced and recruited top talent throughout the country for PCS Division and Countryside Publishing.

 Sourced, created and executed job fairs

 Created job descriptions and developed job competencies

 Negotiated salaries at various levels.

 Trained and Managed Hiring Specialists throughout the country to maintain all aspects of the process.

Business Development

 Created multiple Company presentations for speaking engagements

 Re-designed company forms for consistency and branding

 Created and implemented company procedures to improve consistency

 Responsible for creating company newsletters, flyers, advertisements, programs and other peripherals.

 Developed Standard Operating Procedure Manuals

 Revamped entire benefits program to save Countryside Publishing 10% a year.

 Designed and Coordinated Quarterly Conferences for District managers and above

o Booked Hotels and flights for over 50 attendees

o Designed and delivered content for 3 day conference

Management

 Responsible for the daily management for up to 80 staff members.

 Created and Managed Regional Trainer and Recruiter positions throughout the country for PCS Division

 Evaluated and audited District Training Store Manager’s overall training delivery and effectiveness.

o Provide coaching and offer feedback to improve the training skills as needed

 Instrumental in coordination of openings of several new Starbucks markets. Conducted job fairs, initial training and marketing for new stores

 One of six managers to win company wide contest for sales of espresso machines with Starbucks

 Won manager of the quarter for performance excellence with Starbucks

 Managed multiple units with Starbucks

o Responsible for all aspects of operating retail store and restaurant

o Controlled Profit and Loss statements, inventory and vendor relations

o Created and implemented operational checklists to enhance business procedure

Employment History

Receptionist/Newsletter Editor Carlouel Yacht Club, Clearwater Beach, Florida

Performer –Too Good For Drugs and Violence Program The Mendez Foundation, Tampa, Florida

Training, Development and Recruiting Consultant Island Media Advertising, Tampa, Florida

Director of Training, Development and Recruiting Countryside Publishing, Tampa, Florida

Director of Training and Development RAMS/RPG, Tampa, Florida

Manager of Training and Development Coast Dental Services Inc, Tampa, Florida

National Director of Training, Development and Recruiting PCS Division, Nationwide

Regional Trainer Blockbuster Video, Atlanta Georgia

Corporate Technical Trainer Capital One Services, Tampa, Florida

Senior Store Manager/Corporate Trainer Starbucks Coffee, Atlanta, Georgia / Miami, Florida

Education

1990 Bachelors in Theatre University of North Carolina at Greensboro, Greensboro, North Carolina

Technology Skills

Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Publisher, Outlook, Lotus Notes, Internet Explorer, Adobe PageMaker

Professional Affiliations

Member American Society of Training and Development

Member International Alliance for Learning

Member SHRM

References

References are available on request.

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