Project and Organizational Change Maximizer

FRAN MACKIN, MBA, PMP

*** **** ****

Roselle, IL 60172

630-***-**** (c)

630-***-**** (h)

*******@*******.***

OVERVIEW

Ms. Mackin has over thirty years of diversified experience in managing change initiatives, projects and departments. She is a Certified Change Manager (Prosci certification program), Certified Project Manager (Project Management Institute) as well as having received her M.B.A. with a concentration in IT. Fran recently completed two consulting engagements, successfully utilizing change management best practices and a defined change methodology to realize project ROI with a focus on speed of adoption, technology utilization, and learning programs to increase system proficiency.

Her experience includes working with five Fortune companies to improve employee and project performance by utilizing project and change management methodologies, exemplary customer service skills (internal/ external customers), and application of business and technology acumen, promoting innovative and creative solutions to achieve company goals and objectives, as well as motivator of individuals to achieve committed goals despite changing conditions. Experienced in managing financials / P& L and managing projects, people and process to ensure the company’s competitive edge.

PROFESSIONAL EXPERIENCE

SEE RESULTS, INC., Roselle, IL 2006-present

Independent change management consulting company.

Principal

• Provided change management oversight, and mentoring to staff, during the multi-million dollar ERP implementation for a Chicago-based wholesaler working with two external system integration firms to balance the system goals while managing the human side of the organization.

• Developed and administered change assessment tools for implementation of new technology platform to 100+ employees to assess the culture, leadership, as well as middle management’s disposition to the financial changes planned for the ERP implementation.

• Completed in-depth manager interviews and assembled change management sub-team to identify potential employee resistance factors, resulting in the development/implementation plan to address these factors. Worked with mid-level managers to build trust via open communications with staff as well as monitor system proficiency.

• Completed training needs assessment not only considering new system functionality, but also current state/future state processes. Developed three phase training model to first engage employees with an emphasis on the benefits of the system, the second training focused on the concepts needed to be successful in utilizing the new system capabilities, and the third phase of training on using the new system capabilities in typical business scenarios. The training also provided post implementation mentoring.

• Engaged project team to provide one on one mentoring to key sponsors to address senior level management changes that took place concurrent to the implementation of the system; completed sponsor assessments to track changing acceptance of the system.

• Reviewed and made recommendations to the change/risk components of the enterprise Project Management Office methodology. Based on Prosci's Change Management Best Practices report developed recommendation to utilize change management principles for the employee project manager training program.

SYNECTICS, INC. – CONTRACTED AT MCDONALD’S, Oak Brook, IL 2004-2006

World’s largest chain of fast food restaurants with revenues over $23 billion.

Contract Project Manager

• Within the Market Research department, managed a comprehensive reporting system implementation project utilizing a New Zealand based system development organization, this company specialized in the development of marketing software tools and database services. This change initiative crossed functional and divisional lines to deliver data as a public utility for 17 countries. Working with the core project team completed a sponsor assessment to identify key individuals that required one on one system demonstrations to “sell” the system benefits. Working with the Market Research department senior leadership team encouraged early and often demonstration of the new report system capabilities.

• While working within the IT department, as a Business Relationship Manager, developed a change initiative project in conjunction with the corporate communication department to engage internal employees to share information via a blog. This project involved completing multiple assessments to engage employees and develop communications to support the change in the method of communications. This project was the basis for McDonald’s current Values in Practice blog.

Wrote and self-published book: “A Child’s Outlook: Charting the Course.” A how-to book for teaching project management and goal setting skills to children. 2003-2004

ROCKWELL FIRSTPOINT CONTACT, Wood Dale, IL 1997-2003

Global provider of contact management solutions, a business group of Rockwell Automation.

Senior Manager, Internet Solutions and Employee Development - 2000-2003

Responsible for corporate website, internal employee development, external customer training programs, and product documentation. Managed staff of ten professionals; plus three outside contractors.

• Within five months, managed the consolidation of three web environments into a single platform incorporating a new content management system saving $250,000 annually.

• Project managed company’s first web-based training program for telephony programmers.

• Working with external training company, designed and implemented a solutions selling course converting 25 non-revenue generating customer service representatives to revenue generating, resulting in $200,000 in new revenue within 12 months.

Senior Project Manager - 1998-2000

Responsible for the facilitation and project management activities related to external products and product teams.

• Project managed teams responsible for five new product launches.

• Directed cross-departmental beta testing in 13 locations achieving time-to-market objectives.

CTI Project Manager - 1997-1998

Responsible for resources assigned to customer implementation projects, identifying additional required resources, task monitoring, and risk identification and mitigation.

• Selected by upper management to evaluate overall performance of potential vendor to develop partnership relationship to provide computer telephony solution. Project managed successful implementation of a proof of concept which resulted in a contract for 2 contact center implementations valued at more than $3 million.

INFORMATION BUILDERS, Downers Grove, IL 1996

Software company providing enterprise business intelligence and Web reporting solutions.

Senior Implementation Manager, Professional Services

Responsible for monitoring and directing the implementation and quality components of consulting projects in excess of $1 million.

HEWITT ASSOCIATES, Lincolnshire, IL 1995-1996

Organization providing Human Resources and Benefits Consulting.

Information Technology Internal Business Consultant

Responsible for project management, internal business consulting, and training employees on new technology.

CCH INCORPORATED, Chicago, IL 1993-1995

Project Manager - Business Analyst

MILEAGE PLUS, Rolling Meadows,IL 1991-1993

Project Manager/Quality and Internal Audit Manager

APPLE COMPUTER, Rolling Meadows, IL 1988-1990

Senior Business Analyst/Supervisor

GANDALF TECHNOLOGIES,Wheeling,IL 1985-1988

Sales Programs Manager, Marketing Services; Product Manager

DATAPOINT, INC., San Antonio, TX 1977-1984

Senior Product Manager and Program Manager; Systems Engineer

KRAFT FOODS, Glenview, IL 1974-1977

Business Analyst

CERTIFICATIONS

Prosci Learning Centers, Loveland, CO - Change Management Certification

Project Management Institute, Chicago, IL - Certified Project Management Professional (PMP)

EDUCATION

Northern Illinois University, DeKalb, IL – Instructional Technology / all coursework completed for doctorate, Dissertation topic: change management.

Northern Illinois University, DeKalb, IL - MBA, Information Technology

Southern Illinois University, Carbondale, IL - B.S., Business Education / Minor Marketing

PROFESSIONAL ACHIEVEMENTS

Project Management Institute (PMI)

Presentation Annual Conference in the advanced project management track

Co president Microsoft Project Management user group

Association for Computing Machinery (ACM)

Co-Author: What Programmers Really Want: Results of a Needs Assessment

Cutter Consortium

Co-Author: I.T. Politics: Strategies for Survival

IEEE Software Journal

Co-Author: When Politics Overshadow Software Quality

Society for Telecommunication Communication

Awards for Oracle e-Learning training as well as e-Learning projects that were managed.

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