Debabrata_ghosh

Debabrata Ghosh

Phone -898******* Email: *****.************@*****.***

CAREER OBJECTIVE

To pursue a career that proves to be helpful to the organization that I am associated with and which ensures personal and professional growth of my career.

WORKING EXPERIENCE

1. Previously associated with VISHNU SOLUTION PVT LTD in Outbound process ASSISTANT TEAM LEADER post working on the CDMA & GSM technology (RELIANCE VAS PROCESS) from August, 2010 to Mar 2011.(7 months)

2. Previously associated with Aditya Birla Minacs in Inbound & Outbound as a CUSTOMER CARE EXECUTIVE post working on the GSM technology (IDEA) from September, 2009 to August, 2010 (12 months).

3. Previously associated with IKF TECHNOLOGIES LTD. in Outbound as a CUSTOMER CARE OFFICER post working on the CDMA technology (TATA INDICOM) from March 2008 to May 2009 (13 MONTHS).

PROFESSIONAL EXPERIENCE

VISHNU SOLUTION PVT LTD

Acted as Asst TEAM LEADER in reliance outbound process.

Handling 15 agents under the team, Process: RELIANCE VAS & IDEA MNP (Mobile Number Portability) Maintaining all the KRA (Key responsibility area) of a Team Leader.

Making Reports, Data Related Analysis, Email, Interaction with Clients, MIS report, Team Handling.

ADITYA BIRLA MINACS

Used to handle relationship calls to IDEA PREPAID & POSTPAID (Both Inbound & Outbound) customer regarding any issue.

Used to allocate calls and also help in implementing in the WORK PROCESS. ( Campaign Management Team)

Making Reports ,Email, Interaction with Clients, MIS report , Team Handling.

Achievement: Best dedicated Streamline Report Maker in the month of April, 2010 & MAY, 2010

IKF TECHNOLOGIES LTD

Making relationship calls to TATA INDICOM POSTPAID customer regarding any issue.

Allocate calls and also help in implementing in the WORK PROCESS.

Making revenue generation calls and selling of up-to-date services to customers.

ACADEMIC QUALIFICATION

Pursuing BCA from IGNOU(Results awaiting)

Passed 12 CLASS “WBCSE" in B.SC stream with 1st Division.

Passed 10 CLASS "WBCHSE" in the year with 1ST Division.

EXTRA CIRRICULAR ACTIVITIES

Experience in Microsoft Office 07’(excel, word, PowerPoint etc) , Microsoft Access , Multimedia (Photoshop, Ulide) , Internet & email

PERSONAL VITAE

Name: Mr .DEBABRATA GHOSH

Date of Birth: 15th Nov, 1984

Address: 58/22, Bangal Para 2nd Bye Lane, Howrah-711109

Father’s Name- Mr DWIJESH CHANDRA GHOSH

Nationality: Indian

Sex: Male

Marital Status: Single

Hobbies: Making Cards, Singing

DATE: SIGNATURE:

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