Medical Assistant Customer Service

SHANICE REED, CPT

**** *. ****** ****** *******, IL 60609

Home: 773-***-****

************@*****.***

Profile:

Dynamic, Medical Assistant with cross functional skills seeking to obtain a position with opportunities for growth.

Education:

Wendell Phillips High school Chicago,IL 2007

BIR Training Center Chicago, IL 2011

Certified Phlebotomist (over100 draws)

Everest College Chicago, IL 2010

Medical Assistant Diploma (Honor Roll, Perfect Attendance)

Clinical Skills:

Phlebotomy

Injections

Pharmacology/dosage calculations

Autoclave

Vital signs

Respiratory Testing

EKG

Ear/Eye lavage

Administration of medications: oral/parenteral

Surgical assisting

Diagnostic testing

Specimen collection

Physical therapy

Suture removal

Health histories

Multi-line phone system

Insurance billing: CMS-1500

Proficient in medical terminology

Coding: CPT, ICD-9

Software: Microsoft Office

Work History:

Children Memorial Hospital Chicago,IL 2011-2012

Clinical Laboratory Assistant

• Answer high volumes of telephone calls

• Help Doctor’s and nurse with Specimens issues

• Receive Specimens

• Process specimens

• Enter patient information

• Solve Problems

• Centrifuge Specimens

• In charge of the lab

Urban Family Health Center, Chicago, IL 2010 -2011

Medical Assistant Externship

• Recorded patients’ medical history, vital statistics and information such as test results in medical records.

• Prepared treatment rooms for patient examinations, keeping the rooms neat and clean.

• Interviewed patients to obtain medical information and measure their vital signs, weight, and height.

• Cleaned and sterilize instruments and dispose of contaminated supplies.

• Prepared and administer medications as directed by a physician

• Helped physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections.

• Collected blood, Urine or other laboratory specimens, log the specimens, and prepare them for testing.

• Called Patients to confirm and Cancel Appointments.

Independent Caregiver Chicago, IL 2009 to 2011

Home Health Aide

• Assisted aneurysm patient with daily tasks: cooking, cleaning, personal hygiene, and other errands

• Monitored, Took, and recorded vitals

• Assisted with medication reminders

Family Dollar Chicago,IL 2007-2008

Helper

• Help build store

• Put up shelves

• Put up clothes racks

• Load and unload trucks

McDonald’s Chicago, IL 2005 to 2006

Customer Service Representative

• Managed the cash register in a high volume fast-paced environment

• Ensured 100% customer satisfaction by going above and beyond for all guests.

• Cooked multiple orders according to company guidelines.

Certifications:

HIPAA Training Certification Everest College 2011

OSHA Training Certification Everest College 2011

CPR Certification American Heart Association 2011

Certified Phlebotomist Everest College 2011

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