Project/Program Manager

PUJA MALHOTRA, PMP

*** **** **** **, *** **B, New York, NY 10036

Mobile-646-***-****, Email- *******@*******.***

Professional Profile

• PMP Certified with over 10 years of experience leading complex projects

• Successfully planned, directed, managed and implemented various deadline and budget driven Finance and IT projects

• A self-starter, highly motivated with excellent analytical, decision making, change management, problem solving, leadership and communication skills

Professional Experience

Morgan Stanley New York, NY October 2008 – April 2009

Key Achievements- Managed a company wide Global TDABC (Time Driven Activity Based Costing) implementation project covering over 22 pilot areas.Established PMO standards and procedures for the TDABC project. Held multiple training sessions and conducting presentations across all regions to explain the project and secure Buy In.

Project Manager, Operations

• Managed multiple critical deliverables for the TDABC implementation project across global cost centers

• Coordinated Vendor efforts, issues and milestones

• Interviewed approximately 90+ cost center managers to collect data in first pilot area

• Sold the concept and goal of the project to senior management and their staff across all regions

• Facilitated overall projects status meetings for multiple groups

• Prepared Status reports and dashboards for senior management

• Managed changes to scope, requirements, risk and timelines

Broadridge Financial Services (Formerly ADP Brokerage Services) New York, NY December 2006 – Oct 2008

Key Achievements- Program managed simultaneous implementation projects for financial clients. Successfully completed 5 projects within budget and on time. Establishing PMO standards and guidelines and templates. Managed successful client relationships. Successfully managed resources and budget on each project. Planned and established a new dashboard and metrics reporting system. Received several ACE awards for excellent performance and team effort. Mentored 2 summer interns on PMO activities.

Project Manager, PMO

• Managed Fixed Income application implementation projects for clients while prioritizing critical deadlines

• Successfully managed cross functional teams on several projects simultaneously

• Participated in implementation of improved processes across company with Operational Excellence team

• Facilitated overall PMO projects status meetings for senior management

• Prepared weekly reports and dashboards for senior management and clients

• Influenced client senior management on all project related issues, changes and decisions

Ann Taylor New York, NY

March 2006 – November 2006

Key Achievements- Managed a large scale retail operations implementation project. Established cross functional sub committees. Managed Vendor relationships. Administered Sharepoint services. Facilitated Finance sub committee and assisted in financial data analysis and decision making. Established system training requirements and schedule. Created Implementation field support plans. Managed multiple project plans in Project Server 2003.

Project Manager

• Managed a Labor scheduling project impacting over 850 stores

• Coordinated status and resolved issues with various cross functional Business partners (IS, HR, Finance, Ops etc)

• Oversaw four subcommittees handling different departments and processes

• Implemented Change Management process and instrumental in minimizing impact of change

Automatic Data Processing Roseland, NJ

March 2000 – February 2006 Key Achievements- Won “Ideas@Work and Exceptional Achievement” award for a successful BPR project. Successfully increased team productivity by more than 85% and received cash award.

Planned and implemented QA offshore projects to India. Managed a team of up to 12 people in various projects. Made several Project Management presentations to interested employees. Created Scorecards and dashboards for reporting status. Initiated and led a cross functional process improvement project. Led the automated testing team on one client server and two web based projects. Introduced Ms Project and trained departments on its use.

Project Manager

• Managed a Business Process Reengineering project of Implementing Mercury Test Director from initiation to control phase

• Monitored and controlled the triple constraints as part of a CCB

• Used Earned Value Management techniques and reports to gauge project progress and status

• Instrumental in increasing team productivity by more than 85% within 6 months

• Provided effective metrics and dashboards to upper management and guidance to team

• Managed offshore project to India for 2 different web based projects

• Facilitated a department wide center of excellence team project focusing on documentation across 5 departments

American Express, TRS, India Delhi, India

January 1996 – February 2000

Key Achievements- Received an “Excellence Award” for assisting in the BT project. Received “Employee of the month” award for successfully troubleshooting marketing budget financial reports and achieving tremendous cost savings. Maintained successful working relationships with business partners. Received various awards for initiating a cost saving project. Reconciled various A/R and A/P accounts successfully. Assisted in analyzing financial reports. Worked with marketing department and credit card services.

Associate

• Effectively managed and coordinated accounts for Balance Transfer launch and implementation

• Facilitated project Status meetings and made presentations to management regarding status reporting

• Effectively managed contracts as part of a contract management team

Management Consultant

• Internship in the Finance and Accounting Department

• Reconciled and Balanced accounts and financial statements

• Worked with the Centralized purchasing department and managed to secure efficient and cost effective contracts leading to a 40% reduction in purchasing expenses

Education and Credentials

• PMP Certified, 2005

• Certificate in Enterprise Project Management using MS Project Server 2003

• Masters Certificate in Project Management from George Washington University, 2005

• Certificate in Brokerage Operations from New York Institute of Finance

• Segue Certified Silktest Engineer (SCSTE)

• Certificate Program in Web development

• Master's International Business Administration (Diploma), University of Bombay, India1998

• Bachelor in Business Commerce Honors (Finance), Delhi University, India 1996

Technical Skills

Applications/Tools: MS Project, Visio, MS Excel, MS Word, MS PowerPoint, MS-FrontPage, Version Control tools like VSS, Ms Project Server 2003,Ms Sharepoint, MS Access, Silktest, Winrunner, Mercury Test Director, Quick Test Professional, Business Process Testing

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