Network Analyst / Desktop Support

Location:

Ward, AR, 72176

Salary:

Negotiable

Posted:

September 18, 2011

Contact this candidate

Resume:

** ******* *****

Ward, AR *****

Phone 501-***-****

**********@*****.***

Michael A. Osgood

Education [ 2002, 2004 - 2005 ] Chaffey College Rancho Cucamonga, CA

Major: Computer Science

• Network Administrator Certificate

Work experience 8 June 2011 - Present Environmental Management Services of AR(North Metro Medical Center) Jacksonville, AR

Nutritional Aide (Full Time)

• Perform Inventories of store room

• Assist cooks with pulling stock for the kitchen

• Receive stock from vendors

• Restock shelves in store room with received stock ensuring that all stock is properly dated to ensure stock rotation (older stock is used first)

• Deliver patient food trays to proper departments through out the hospital

• Clean kitchen dishes used by cooks to prepare meals, cafeteria dishes, and patient meal trays and dishes after each meal.

• Ensure that all dishes and utensils are put away in proper locations after each meal

17 Oct 2005 – 11 Sep 2009 Borders Group Inc. Mira Loma, CA

Network Analyst (Full Time 40+ Hrs. per week)

• Involved in planning and implementing IT equipment moves as directed by the IT manager with minimal supervision.

• Provide support of hardware and software related issues to the end users and tracked progress and resolution through Remedy Helpdesk application.

• Installed, configured, and maintained existing and new hardware to include onsite servers.

• Provide rapid response to Remedy Helpdesk cases in support of the IT team members and department managers in the distribution center.

• Provided timely notification in writing and/or orally to the appropriate department managers and IT team members as to the status and resolution of IT related issues on a daily basis.

• Install, configure, and deploy new hardware and software in support of changing processes in the distribution center.

• Provide written and oral instructions and turn over reports to IT team members on other work schedules / shifts.

• Provide sound advice and guidance on IT related issues to department managers in the distribution center as well as IT team members.

• Troubleshooting network hardware issues utilizing related test equipment and tools.

• Install, trace, and test Cat5e and Cat6 cabling using TIA / EIA 568A cabling standards in a 480,000 square foot facility on a complex distribution center network infrastructure.

• Troubleshoot and identify Cat5e and Cat6 network cabling and telecommunications cabling issues in the physical layer using the required test equipment.

• Install, configure, and maintain desktop PC’s and thin clients on a network..

• Built and configured images of failed desktop systems for end users and for failed process specific PC’s in the distribution center to minimize downtime.

• Performed back ups of built images and other applications and files to secure locations for use in rebuilding failed applications and / or images.

• Provided hardware and software support to over 250 PC’s and thin clients and 150 thermal transfer and laser printers located at the distribution center.

• Deployed application and operating system updates to PC’s in the distribution center.

• Install, configure and troubleshoot Zebra and HP printers and print servers utilizing ZebraNet and HP JetDirect utilities.

• Maintain printers down to the lowest replaceable components available to the end users.

• Monitored contractors involved in Xerox printer fielding.

• Monitor contractors performing installations and certifications on Cat5e and Cat6 network cabling and telecommunications cabling.

• Monitor contractors performing installations and maintenance on printers in the distribution center.

• Troubleshoot Avaya phone issues and cabling issues.

• Installed, configured, and trained end users on the proper use of MS Office applications (Word, Excel, Power Point, Outlook, Access, Etc.)

24 Aug 2005 – 13 Sep 2005 Pomeroy IT Solutions (Southern California Edison) Santa Fe Springs, CA

Project Technician (Full Time)

• Replace failing hard drives in Dell desktop and laptop computers

• Imaging of hard drives using Norton Ghost

1 May 1994 – 31 Jul 2004 CA Army National Guard (Surface Maintenance) Ontario, CA

Tool and Parts Attendant / Supply Technician (Full Time)

• Maintain parts inventories

• Maintain tool inventories

• Prepare and maintain maintenance records and reports using MS Office 95, MS Office 97, MS Office XP, and MS Office 2003 software suites

• Maintain and troubleshoot computer system hardware in office as well as field environments

• Maintain and troubleshoot MS DOS, Windows 9x, Windows NT 4.0 Client, Windows 2000, and Windows XP operating systems

• Provide assistance in troubleshooting and repairing computer software and hardware related problems via telephone

• Provide assistance in troubleshooting and repairing minor computer network related problems, via telephone, based on security accesses available

• Set up and configure LAN devices such as card readers and printers

Military Experience 31 Sep 1999 – 1 Nov 2002 CA Army National Guard

Long Beach, CA