Customer Service Manager
Resume:
Michelle L. Dawson
Clover, SC *9710
________________________________________________________________________
Objective:
To obtain a position using a combination of my education
and practical experience, leaving room for learning and growth.
Education:
Orlando Florida Premier Show 2004
Orlando Florida Premier Show 2005
* Customer Service Seminar
* Principles of Design
* Liquid Investments- selling retail
Indian River Community College 2003
* Cosmetology 1200 hr Program, graduated 2003
* The Art Of Public Speaking I, II 2002
Vero Beach High School, graduated 2000
Professional Experience:
Stylist-Sport Clips
Nov 2008-current
* Key Holder, required to unlock and lock down salon as needed
* Performed all required services to meet client hair need's
* Opening and closing of salon
* Keeping up in a fast pace environment
Customer Service Representative-Blue Cross Blue Shield of North Carolina
Jan.08-Nov 08
* Assisting member’s and provider’s with claims issues
* Administering medical benefit information to member’s
* Answering call’s in a fast pace environment
* Calling back member’s and provider’s to follow up on claim status
* Web Support
Stylist- Snipper’s Salon
Jan 2007 - Jan.2008
* Key Holder, required to unlock and lock down salon as needed
* Performed all required services to meet client hair need's
* Opening and closing of salon
* Keeping up in a fast pace environment
Stylist- Hair Cuttery
Sept 2005 - Oct 2006
* Key Holder, required to unlock and lock down salon as needed
* Performed all required services to meet client hair need’s
* Opening and closing of salon
* Retail Inventory, performed twice a year
Stylist/Manager- Champs Hair Cuts
Oct 2003 - Sept 2005
* Supervised a team of stylist in a busy atmosphere
* Performed all required stylist skills to meet clients hair needs
* Making Schedules
* Perform management duties to meet state board specific requirements
Community and Civic Duties :
* Volunteered at the Association of Retarded Citizens
* Helped with youth tutoring at the Boy’s and Girl’s Club
* Organized a computer class for an after school program
* Participated in an annual haircut drive to raise money for charity
References :
Professional References:
Mary Leonard
Allstate
Heather Brooke
Blue Cross Blue Shield of North Carolina
Spring Stimpson
Manager-Sport Clips
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