Customer Service Representative
Resume:
LATOYA S. CUNNINGHAM
Birmingham, Alabama 35244
Home: 205-***-****
******@*****.***
PROFESSIONAL EXPERIENCE:
August 2010- Alagasco
Present Customer Service Representative
Responsible for answering inbound calls, assisting customers with their gas utility bills, placing meter rereads, as well as turn on and turn off orders. I also process customer payments.
April 2008- Regions Bank
August 2010 Trust Operations Specialist
Responsible for transferring funds from one Trust account to another trust or checking account per customer request, handling ACH wires, as well as return wires, and communicating with Trust Accountants to complete transfers.
January 2006- Compass Bank
April 2008 OPS Coordinator I
Responsible for answering inbound calls, retrieving wire instructions from customers, preparing and processing outgoing wires. Also, I am responsible for reviewing wires to assure accuracy. As well as assisting customers with account information.
October 2005- Trane Company (Manpower)
December 2005 Receptionist
Responsible for answering phones, processing income and process mail. I also maintained employee attendances as well as employee call report.
July 2005- Guster Law Firm
August 2005 Receptionist
Responsible for answering the telephone, making appointments, typing letters, filing, and assisting clients.
Education: Junior Student
Majoring in Criminal Justice
Strayer University
Attended Troy University, Troy, AL
Attended the University of South Alabama, Mobile, AL
Graduated from Carver High School
May 2002
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