FRANK E. COY
*********@*******.***
CAREER SUMMARY
Senior Operations Manager with broad administrative skills and comprehensive technical knowledge in the processed foods industry. Solid front line leadership in manufacture, quality control and distribution of products. Extensive experience in international operations. Accomplished at bringing people together and forging active and focused teams; highly adaptable to diverse situations.
PROFESSIONAL EXPERIENCE
J&J SNACK FOODS; MIA PRODUCTS COMPANY 2000-2012
Manufactures and distributes nutritional snack foods to the food service and retail supermarket industries.
Director of Manufacturing; MIA Products, Moosic, Pennsylvania
Directed Italian water ice production for over 400 line items for food service and retail.
• Production items included products for Minute Maid, Nestle, and Hormel.
• Reduced products rework and reject rate by 25%.
• Established robot line for frozen line packaging.
NESTLE CHINA, LTD.; Beijing, China 1994 - 1999
World’s largest and most diversified food company with nearly 500 global factories.
Production Chief; Guangzhou, China
Produced 4MM gallons ice cream/year. Prepared and maintained $500K annual budget. Reported to General Manager.
• Raised efficiency 25% by reducing 121 line items to 70.
• Generated 45% sales increase by researching local market tastes and inaugurating new product lines to include corn bar, sweetened condensed/ban bar and moji.
• Increased production 70% by installation of 1500 gallon mix-handling system.
GRUENSTADT DEPOT, AAFES-EUR; Gruenstadt, Germany 1983 -1994
Army Air Force Exchange Service provides logistical support worldwide to military community.
Plant Manager/Food Processing
Directed ice cream plant production for 73 different line items to supply US military and embassy personnel stationed in Europe, Africa, and Middle East.
• Increased production 20% by initiating new product lines to include Weight Watcher’s Frozen Desserts, Nestle’s Crunch Bars, and frozen yogurt desserts.
• Saved$700K by standardizing equipment and reducing spare parts inventory
• Achieved AIB excellence award 1992-94.
FOREMOST DAIRIES (NIGERIA), LTD.; Lagos, Nigeria 1981 – 1983
United States and Nigeria joint venture commercial dairy company.
Production Specialist
• Increased revenue $2MM/year by expanding ice cream bar production line from 2,500 dozen/day to 4,250 dozen/day.
FOREMOST DAIRIES (TAIWAN), LTD.; Taipei, Taiwan 1977-1981
United States and Taiwan joint venture commercial dairy company.
Operations Manager
Moved 90,000 square foot, $23 MM/year dairy and grocery products, production and warehousing facility from urban site to rural local 20 miles away. Move completed in 17 days without loss of production.
• Managed installation, start-up, and shake-down of aseptic milk production process.
FOREMOST MILITARY PLANT, TURKEY; Ankara, Turkey 1976-1977
United States government owned contractor operated dairy plant.
Manager
• Managed plant, with local nationals, which produced dairy products for the US military.
FOREMOST 8TH US ARMY MILK PLANT; Seoul, South Korea 1973-1976
United States government owned contractor operated dairy plant.
Production Manager
• Coordinated production of dairy products for US military.
EDUCATION
BSA Dairy Manufacturing, University of Georgia – Athens, Georgia
Pasteurization Certificate, Public Health Services – Vermont
TQM Certificate, Texas A&M University
Business Excellence Course, Nestle
Ice Cream Short Course, Pennsylvania State University