Customer Service Medical
Resume:
Sheila D. Goslee
Philadelphia, Pa 19120
************@*****.***
Experience:
Cigna Medical Group Phoenix, AZ Administrative Assistant / Receptionist responsible for greeting and assisting visitors in the lobby, answering phones, distributing correspondence, scanning cash batches, assisting other departments when needed, scheduling conference rooms, and performing other duties as assigned by management. Blue Cross Blue Sheild Albany, NY
Customer Service Associate
Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Analyzed problems and provides information/solutions.
Operated a PC/image station to obtain and extract information; documents information, activities and changes in the database.
Developed and maintained positive customer relations and coordinated with various functions within the company to ensure customer requests and questions were handled appropriately and in a timely manner.
Researched and analyzed data to address operational challenges and customer service issues.
Under immediate supervision, received and placed follow-up telephone calls / e-mails to answer customer questions that were routine in nature
Chestnut Hill Hospital Philadelphia, Pa
Medical Secretary 01/2002 to 03/2006
Performed secretarial duties, utilizing knowledge of medical terminology and hospital, clinic and laboratory procedures.
Helped diagnose and treat diseases of human body, using x-ray and radioactive substances.
Assisted in the examination and treatment of patients.
Explained procedures to patient to reduce anxieties and obtain patient cooperation.
Answered telephone and scheduled appointments.
Maintained files.
Greeted and directed visitors.
Prepared folders and maintained records of newly admitted patients.
Coordinated the activities of personnel and enlisted the services of other protective agencies.
Minister Minnie McRae Philadelphia,Pa
Nursing Assistant 06/1998 to 09/2005
Maintained records of services performed and of apparent condition of patient.
Performed miscellaneous duties as requested, such as obtaining household supplies and running errands.
Accompanied ambulatory patients outside home, serving as guide, companion and aide.
Administered prescribed oral medications under written direction of physician and as directed by home care nurse.
Assisted patients into and out of bed, automobile and wheelchair, to lavatory and up and down stairs.
Changed bed linens, washed and ironed laundry and cleaned patient quarters.
Albert Einstein Medical Center Philadelphia, Pa
Extern 10/2001 to 11/2001
Prepared and compiled records in nursing unit of hospital.
Recorded name of patient, address and name of attending physician to prepare medical records on new patients.
Recorded information, such as physicians' orders and instructions, dietary requirements and medication information, on patient charts and medical records.
Kept file of medical records on patients in unit.
Answered telephone and intercom calls.
Transported patients in wheelchair to locations within facility.
Education: DPT Business School
Sheila D. Goslee
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