Training & Development Specialist
CURRICULUM DEVELOPMENT ~ SOFTWARE TRAINING/ IMPLEMENTATION ~ CONTINUING EDUCATION
Proven competency as a trainer on electronic medical record software as evidenced by passage of the Health Information Technology Professional Exam- Trainer Role
Demonstrated strength in curriculum development with the ability to effectively integrate technology into curricular initiatives to enhance delivery and impact
Created user manuals, quick study guides, handouts, procedure manuals and hands on exercises for software application training.
Demonstrated ability to apply a broad knowledge of training principles and practices using various training modalities to all levels of end users and healthcare professionals in small and large groups as well as in one-on-one settings, provided remote training and support using WebEX and Live Meeting
Developed, designed and delivered training courses on medical software applications and related systems to users in both a classroom and clinical environment
Ability to quickly understand applications and translate into training content
Helped to identify how clinical workflow, policies and procedures impact software training requirements
Ability to identify all training and educational needs while completing all tasks within scheduled timeframes
Coordinated and scheduled application installation and training activities.
Well-versed in concepts and practices related to adult learning, training approaches, instructional/program design, and performance measurement while ensuring that client users are properly trained in all areas of the application related to their job function
Excellent interpersonal, presentation and communication skills with the ability to communicate with individuals at all levels with a reputation for professionalism, versatility, and ability to modify training approaches to accommodate diverse learning styles, cultures and audiences, while optimizing participant interest and engagement.
Continually seeking opportunities to expand knowledge in subject matter
Detail oriented, self directed and able to work with minimal supervision
Highly motivated with a deep commitment in providing outstanding customer support with the ability to manage and prioritize multiple projects
Extremely flexible and available to travel.
Universal Educational Services, 2002 to Present
Program Manager /Trainer
Develop and deliver health care seminars on wide range of topics to health care professionals across the U.S. for nationally recognized seminar company.
Provide technical training in endoscopic imaging software, collaboratively assemble user/training manuals, develop courseware for field service engineers, and administer remote training.
Train customers in proprietary application on behalf of software company, which facilitates scheduling for several school districts; apply expansive computer knowledge to support installation of networked systems.
Closely partner with accreditation boards such as ACCME, ACPE, ANCC and CDR-ADA to ensure CME programs and initiatives adhere to highest educational standards.
Leverage strong organizational skills to manage full-scope program logistics including site selection, contract negotiations, securing and setting up AV equipment, and arranging refreshments.
Prepare workbooks for seminars and PowerPoint presentations, as well as other supporting media materials.
Record attendance and course evaluation feedback for each program and direct efforts of temporary personnel at seminar sites.
Relevant experience in medical informatics- training on EMR/PM systems
The Chubb Institute, 2003 to 2005
Delivered instruction in Medical Office Administration program comprised of courses such as: Medical Terminology, Anatomy and Physiology, Patient Information Management, Medical Law and Ethics, Disease Process and Pathophysiology, and Pharmacology.
Effectively combined computer knowledge with communication skills to train students in proper use of Medical Manager software.
Hendriks Institute, 2000 to 2003
Proficiently analyzed, developed and administered curriculum for Medical Billing course.
Taught Medical Billing course as part of Medical Office Administration program.
Prior background includes owning and operating a private podiatry practice.
EDUCATION & CREDENTIALS
Comptia Certified Technical Trainer
Comptia Certified Healthcare IT Technician
Health IT Workforce Program, Suffolk County Community College, Brentwood, NY, Jan 2012
MCSE Computer Career Center, Garden City, NY, 2000
A.S. Medical Laboratory Technology, SUNY Farmingdale, Farmingdale NY, 1997
M.S. with Distinction in Clinical Nutrition, New York Institute of Technology, Westbury, NY, 1993
Doctorate in Podiatric Medicine, Cum Laude, New York College of Podiatric Medicine, NYC, NY, 1986
B.S. in Biology and Psychology, Syracuse University, Syracuse, NY, 1981
American Society for Training and Development
Certified Technical Trainer Association
National Speakers Association
Association of Independent Information Professionals
Academy of Nutrition and Dietetics
American Society of Clinical Pathologists
Phi Theta Kappa (National Honor Society)