Customer Service Quality Control
Resume:
JENNY TRUONG
Oakland, CA ***19.
*********@*****.***
OBJECTIVE: I am seeking a Biotech /Science & Pharmaceutical position.
EDUCATION:
Bachelor of Science Degree, Biochemistry, June 2010.
California State University East Bay (CSUEB), Hayward, California.
Associate in Science Degree, March 2005.
Southeast Community College, Lincoln, Nebraska.
CLASSROOM: LABORATORY SKILLS:
• How to do Calibration of Volume Pipet, Standardization of NaOH, The Gravimetric Determination of Calcium, Potentiometric Titration of Phosphate Mixture and Gas Chromotograph/Mass Spectrometer System (GC/MS) Analysis of Substituted Benzenes.
• How to analyze Recrystallization and Melting –Point Measurement. Identifying a Component of “ Panacetin”, The Effect of pH, Simple Distillation, Gas Chromatograph. Preparation of Synthetic Banana Oil, Vacuum Filtration, Extraction, Evaporation, Interpretation of Mass Spectrum, Synthesis and Spectral Analysis of Aspirin, and Calculations for Organic Synthesis.
• To check UV/Visible Spectroscopy, Infrared Spectroscopy
Analysis Protein Assays, Gel Filtration Chromatography, Enzyme Assays
Synthesis Plasmid DNA Isolation, Polymerase Chain Reaction (PCR)
SDS-Polyarylaminde Gel Electrophoresis (SDS –PAGE) Western Blotting
• Handle High Performance Liquid Chromatography (HPLC)
and Thin Layer Chromatography (TLC)
WORK EXPERIENCE:
Quality Control, SF Spice August 2011
South Francisco, CA
• Check Production lines and make sure the production line workers are filling out production paperwork correctly and following the GMPs
• Check the taste of every hour production run and flavor blends by comparing it to previous production
• Check Weighers, Double check weights and lot numbers of each blend
• Double check ingredients used are correct based on color, smell, and lot number.
• Data Entry to enter lot numbers of ingredients and number of pounds used into the database.
• pH Tests-calibrate pH meter, perform pH tests on certain products and record in the databases.
• Send sample to third party laboratory and enter the result into the database to create a certificate of Analysis.
• Verifying production for each production run-counting pallets and cases
• Helping production line workers solve problems with cases, scales, and metal detectors.
• Swab and allergen tests, keep track of results and printing reports.
• Update Annual sanitation log and tote log.
• Creating blend sheets and ensuring that all ingredients and packaging material are available.
• Creating production papers and labels
• Communicating with production line workers.
• MS Word, Excel, Mac and plus 40wpm
Production Chemist, Life Technologies May 2011
Pleasanton, CA
• Manufacture Oligonucleotides/Custom Primers for use in the biotech industry by following established protocols and SOP’s. Operate semi-automated and automated basic lab equipment. Regularly evaluate non-routine test results and either fail the product or allow it to continue through the production cycle.
• Provide multiple decision options and corresponding logic/data behind the decisions. Proactively identifies production problems.
• Provides feedback and contributes ideas and suggestions to new and/or improved lab techniques, protocols, processes, special handling of the product and equipment.
• Balance multiple tasks. Demonstrate knowledge in the use of basic lab techniques and basic computer knowledge. Demonstrate the ability to meet standards as defined by the manufacturing process.
Cashier, Safeway in Oakland, CA; June 2008-March 2009.
• Help customers, receive and change money.
Pharmacy Assistant, Super Saver, Lincoln, NE; July 2006-May 2008.
• Fill out the patient information on computer, write down the refill numbers, cashier, and help customers.
Cashier, Russ’s Market in Lincoln, NE; May 2004- June 2006.
• Help customers, receive and change money.
Cashier, Customer Service in J.C Penny, Lincoln, NE- March 1999- May 2001.
• Sale Floor, Operator Cashier, receives money and help customers.
Cashier, Customer Service in Walgreen, Lincoln, NE-April 1998- February 1999.
• Cashier, Operator Register Cashier, and help customers.
Contact this candidate